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Thread: FedEx rate quote too small

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    FedEx rate quote too small


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    Default FedEx rate quote too small

    Hello, all,

    I just had a sale which specified FedEx home delivery, and it badly undercharged the customer for the shipment. Due to the tare setting, it computed a 3.5 Lb shipment, and charged the customer $16.15, but when I actually made a shipping label with FedEx, it weighed out at 1 Lb, but FedEx charged $22! I am using the FedEx Web Services module in osCmax 2.5.4
    I am making a complete guess that the module is not adding in insurance, but that is just a guess. Anybody know how to track this down?

    Thanks very much,

    Jon

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    FedEx rate quote too small


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    Default Re: FedEx rate quote too small

    We tend to have a handling fee of at least $10 added to all our shipping quotes to help cover hiccups like this.
    As for testing, I would suggest that you set up a Localhost version of your web site, then use the Sandbox settings for FedEx and play with various settings that you suspect may have led to the result. For us we find that most customers are slightly overcharged and we then send out a small refund.
    Our settings (we are in Canada and ship worldwide) are
    Dropoff type - 1
    Enable Express Saver through Enable Saturday Delivery - all True
    Tax Class (set up if needed)
    Domestic fee - 20
    Home fee - 10
    Domestic Express - 20
    International ground - 20
    Intntl Express - 25
    FedEx Rates - List
    Signature option - 250
    Enable Ready To Ship - True
    Shipping Zone - none (set to what you want - none = international)
    Sort Order - 1

    Perhaps that will help?
    We are reviewing our Fees and will likely drop one or two somewhat so we aren't handing back refunds - customers prefer saving up front of course!
    Last edited by JRR; 04-23-2018 at 05:11 PM.

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    FedEx rate quote too small


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    Default Re: FedEx rate quote too small

    Thanks! I put a small % upcharge on the home delivery to see if that helps things out in the future.

    Jon

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    Default Re: FedEx rate quote too small

    A very similar thing happened to me too, Jon. Only once though, but I'll change things up if it starts happening on a regular basis too.

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    Default Re: FedEx rate quote too small

    Quote Originally Posted by ElliottD View Post
    A very similar thing happened to me too, Jon. Only once though, but I'll change things up if it starts happening on a regular basis too.
    I don't think I've had a FedEx home delivery order since then, so I don't know if the problem is fixed. Otherwise, a few tweaks to shipping have made it work pretty well.
    I did have to make changes to the USPS module I imported from osC so it would compute the charge with insurance, maybe that same hack needs to be put into FedEx, but I'm not sure.

    Jon

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