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kvnband
01-02-2006, 01:28 PM
I have a very urgent problem that must be fixed today. For some reason, customers are not asked for a shipping address when they are checking out. I don't know why, but they just aren't. When I view the invoice for an order, it says Shipping Address and then has no data in it. If I manually create an order in the administration panel, and add their shipping address there, it works fine. How can I fix this problem?

Thank you,
Kevin

michael_s
01-02-2006, 04:11 PM
All products must have a non-zero weight for shipping to be added. If they are set to zero weight, all shipping is skipped as it is assumed to be a download or gift voucher.

kvnband
01-02-2006, 04:15 PM
Thank you. That did solve it :-) Now to my coupon problems