Product still shows in cart after transaction is complete

[bryndog]

Hey,
Im havin a little problem with the product stiil being in the cart after the transaction is complete.

I am using SecureTradingST. Everything works ok except after being taken to ST Seceure servers, and completing the transaction,
It doesn't send the user back to the site after the transaction is complete, so having to reopen the site.

When logging back in to the site, the previous completed transaction is still in the shopping basket.

Anyone got any ideas


Cheers,

bryndog

[red_fraggle]

sounds like the session isnt following the users browser as it moves to secure then back for the transaction. What do you have in your /includes/configure.php file for the "http and https cookie domains"?

[evdokimos]

I have a similar problem....
When the customer chooses to pay with credit card, the site redirects him
to the banks site, the transaction is processed from the bank, but when he returns back to the site the product s stil there.
It isnt cleared but it remains as the transaction never paid.

Any ideas????

[red_fraggle]

Originally Posted by evdokimos

I have a similar problem....
When the customer chooses to pay with credit card, the site redirects him
to the banks site, the transaction is processed from the bank, but when he returns back to the site the product s stil there.
It isnt cleared but it remains as the transaction never paid.

Any ideas????

This is due to no data being sent to your store. You need to use a payment module that posts some data to your store. As it stands OSC has no way of knowing if your customer has paid or not. therefore the store doesnt mark it paid, and rightly so.

imagine if all your customers went to the bank site and didnt pay, since osc doesnt know for sure, would you want them marked paid anyway? even though they just went to the bank site and didnt put in their CC details?

So in cases like this its better to leave it marked unpaid and add the order to the system, where you come in later and mark it paid after verifying that you did indeed recieve the CC order from your bank....

The only way around this is to use a CC module which both posts and gets data from your bank, so that your shop knows it has received payment and can mark the order paid.

[bryndog]

Originally Posted by red_fraggle

sounds like the session isnt following the users browser as it moves to secure then back for the transaction. What do you have in your /includes/configure.php file for the "http and https cookie domains"?

Hi,

The http cookie domain is set to 'coX7.ourserver.com'(our server)
and the https cookie domain is not set (we are using a Secure Trading contribution, so I figured that their servers should deal with that)
Please tell me I`m wrong and that I need to just fill out the https cookie domain part of the config.

Cheers for any help,

Bryndog

[red_fraggle]

ok that is why, you need to set the https cookie domain to 'thier_domain.com' ...

[bryndog]

Thanx for all the help on this one. I got it now!