Reviews text not showing up

[jazzdrive]

Hey, having some problems pinpointing the problem here. The site show that first couple of lines of a review, but when I click on it to see the whole thing, it just displays "A" and then nothing else. I doesn't even display the rating right.

Anyone know how, or where, to fix this?

Thanks a lot.

[jazzdrive]

does anyone have any ideas at all?

[paulM]

Do you have an url?

Do you happen to know if it only happens with a specific template?

Did you move the reviews box to the left? (if so it could be an old osC bug, but I assume this bug has already been solved in MAX)

[jazzdrive]

actually I did move the reviews box to the left. And here is the Url,

http://beginningspublishing.com/cata...p;reviews_id=2

Thanks for your help.

[paulM]

actually I did move the reviews box to the left.

Hi jazzdrive,

The problem indeed seems to be a "normal" osC problem/error. In includes/boxes/reviews.php reviews there is a variable being used called $review which also is used in another file (product_reviews_info.tpl.php ?). This results in an error if the reviews box code is activated before the content code, which happens when you move the reviews to the left.

includes/boxes/reviews.php there are three instances of $review, you can rename those three to $review_text or $review_box for example

this is the piece of boxes/reviews.php code where it happens:

// display random review box
    $review_query = tep_db_query("select substring(reviews_text, 1, 60) as reviews_text from " . TABLE_REVIEWS_DESCRIPTION . " where reviews_id = '" . (int)$random_product['reviews_id'] . "' and languages_id = '" . (int)$languages_id . "'");
    $review = tep_db_fetch_array($review_query);

    $review = tep_break_string(tep_output_string_protected($review['reviews_text']), 15, '-<br>');

    $boxContent = '<div align="center"><a href="' . tep_href_link(FILENAME_PRODUCT_REVIEWS_INFO, 'products_id=' . $random_product['products_id'] . '&reviews_id=' . $random_product['reviews_id']) . '">' . tep_image(DIR_WS_IMAGES . $random_product['products_image'], $random_product['products_name'], SMALL_IMAGE_WIDTH, SMALL_IMAGE_HEIGHT) . '</a></div><a href="' . tep_href_link(FILENAME_PRODUCT_REVIEWS_INFO, 'products_id=' . $random_product['products_id'] . '&reviews_id=' . $random_product['reviews_id']) . '">' . $review . ' ..</a><br><div align="center">' . tep_image(DIR_WS_IMAGES . 'stars_' . $random_product['reviews_rating'] . '.gif' , sprintf(BOX_REVIEWS_TEXT_OF_5_STARS, $random_product['reviews_rating'])) . '</div>';
  } elseif (isset($HTTP_GET_VARS['products_id'])) {
// display 'write a review' box

I don't use oscdox myself so I'm not 100% sure about this, so please confirm if it helps or not

hth

[eyeofhorus]

This fix worked for me! Only I found 4 instances of $review to fix. Also note that it is really quirky because it worked when I was logged in as a customer, so I thought that had something to do with it.

actually I did move the reviews box to the left.

Hi jazzdrive,

The problem indeed seems to be a "normal" osC problem/error. In includes/boxes/reviews.php reviews there is a variable being used called $review which also is used in another file (product_reviews_info.tpl.php ?). This results in an error if the reviews box code is activated before the content code, which happens when you move the reviews to the left.

includes/boxes/reviews.php there are three instances of $review, you can rename those three to $review_text or $review_box for example

this is the piece of boxes/reviews.php code where it happens:

// display random review box
    $review_query = tep_db_query("select substring(reviews_text, 1, 60) as reviews_text from " . TABLE_REVIEWS_DESCRIPTION . " where reviews_id = '" . (int)$random_product['reviews_id'] . "' and languages_id = '" . (int)$languages_id . "'");
    $review = tep_db_fetch_array($review_query);

    $review = tep_break_string(tep_output_string_protected($review['reviews_text']), 15, '-<br>');

    $boxContent = '<div align="center"><a href="' . tep_href_link(FILENAME_PRODUCT_REVIEWS_INFO, 'products_id=' . $random_product['products_id'] . '&reviews_id=' . $random_product['reviews_id']) . '">' . tep_image(DIR_WS_IMAGES . $random_product['products_image'], $random_product['products_name'], SMALL_IMAGE_WIDTH, SMALL_IMAGE_HEIGHT) . '</a></div><a href="' . tep_href_link(FILENAME_PRODUCT_REVIEWS_INFO, 'products_id=' . $random_product['products_id'] . '&reviews_id=' . $random_product['reviews_id']) . '">' . $review . ' ..</a><br><div align="center">' . tep_image(DIR_WS_IMAGES . 'stars_' . $random_product['reviews_rating'] . '.gif' , sprintf(BOX_REVIEWS_TEXT_OF_5_STARS, $random_product['reviews_rating'])) . '</div>';
  } elseif (isset($HTTP_GET_VARS['products_id'])) {
// display 'write a review' box

I don't use oscdox myself so I'm not 100% sure about this, so please confirm if it helps or not

hth

[bfr]

Had this very annoying problem too, and this solution worked(my reviews
box was NOT moved to right from left, but i guess it was because of the template i used)!

Thank you very, VERY much!

[paulM]

my reviews
box was NOT moved to right from left, but i guess it was because of the template i used

that's correct. Moving to the left is not the real problem of course, it's that the reviews box is loaded before the content is (which often means it's at the left side, dependig on the layout).

[newzen]

HELP ME PLEASE, i have the same problem, Paul M is right, this correct the review text but image and start still not displaying, some one now why? FOR PRODUCT_REVIEW_INFO NO PARAMETERS PASS FROM REVIEW BOX AT CATALOG/INCLUDES/BOXES.