Still having problems with emails from Admin!!

**seank123** · 12-13-2004, 08:23 AM

I know this has been covered before but....

Everything works fine on the catalog side (customers get all the right confirmation emails when creating accounts, placing orders etc), but nothing from Amin functions - when I try to send an email to a customer or a newletter, OSC confirms it's been sent but nothing actually goes! The same happens when I edit an order to add a shipping consignment # for example - everything looks like it's happened, but no email is actually recieved by the customer.

I have it set to 'sendmail' in Admin (server is on a Linux box) - but if I change it to SMTP - then the exact opposit happens - ie: no emails from the catalog, but Admin sends them out OK!!!!!

Anyone have any idea what I can do!

Cheers

**michael_s** · 12-17-2004, 03:22 PM

Check the message logs for the mail server. You should be able to see what is happening to the mail, or if it is actually being sent at all. This will tell you whether the mail is at least getting to the server, and if so, what the error is. If it is not getting sent to the server, time to look at the admin configuration.