Order not in Database

[sheldonlg]

I am using OSCommerce 2.2 with payment through PlugnPay. An order goes all the way through, and an email is sent to the purchaser, but the order is not showing up in the database. The OSCommerce forum on OSCommerce has been very silent in responding to me, so I hope I can get some help here.

Side question: Can osCMax be installed right over OSCommerce?

Shelly

[michael_s]

You need to provide more details about how the plugnpay mod works. Is it like paypal where it sends the customer to the plugnpay website to process the order? Or is it like Authorize.net where it handles the transaction behind the scenes and the customer never leaves your site?

Side question : Do not install osCMax over your existing store. It will wipe out your original site. osCMax is a full install package and it will overwrite your entire store. You should do a clean, separate install of osCMax if you want to use it.

[sheldonlg]

PlugnPay is a separate site. The user is sent there and then is returned to the original site. All the SSL stuff is done there.

[michael_s]

Ok,

Then I suspect the problem is that the customer is not clicking the final link on the payment success page that sends them back to your site with the completed order information.

You would need to somehow get them to understand that their order is not complete until they click back to your site, or see if plug-n-pay has something like the IPN of paypal.

To avoid this altogether, you should probably upgrade and use the plugnpay API module:
osCommerce: PlugnPay - API Payment Method

[sheldonlg]

First, let me say that I appreciate your comments in trying to help me. That said, the customer is **me**, as this site is not yet live and I am only testing it. I **do** click the "Finish" button, and it still does not register in the orders table (either via the admin interface or through direct MySQL interrorgation.

I thought that it was the API version that I had downloaded and installed. I used the one for where OSCommerce was not with SSL, as PlugnPay was handling the secure transactions. The module that I installed was downloaded from the PlugnPay site, management interface.

Shelly

Ok,

Then I suspect the problem is that the customer is not clicking the final link on the payment success page that sends them back to your site with the completed order information.

You would need to somehow get them to understand that their order is not complete until they click back to your site, or see if plug-n-pay has something like the IPN of paypal.

To avoid this altogether, you should probably upgrade and use the plugnpay API module:
osCommerce: PlugnPay - API Payment Method

[michael_s]

If you leave your site, I do not think it is the API version. The API version should connect in the background without leaving your site.

It could just be that you have not properly installed it. I cannot help much though, as I have never used this mod or plugnpay.

If you downloaded it from plugnpay, contact their support to help you.