Only some customers having problems logging in

[countingsheep]

Hi all, my client has a couple customers who have created their account, but when they attempt to login, it gives them the error that the user name and or password is not correct. So we reset their password, tried again. I thought it may be because this one customer was from canada, and her address has symbols in it that may possibly throw off the program.. like #
So I deleted this customer, changed her address to No. instead of #. That failed as well. Any suggestions as to what should be there?

I read on one of the threads that I may not have sessions set properly, what should be there?

this is the code for the configure files:


define('HTTP_SERVER', ''); // eg, cPanel® - should not be empty for productive servers
define('HTTPS_SERVER', ''); // eg, https://localhost - should not be empty for productive servers
define('ENABLE_SSL', true); // secure webserver for checkout procedure?
define('HTTP_COOKIE_plumpurdy.com', 'http://plumpurdy.com');
define('HTTPS_COOKIE_plumpurdy.com', 'https://ace.thedesignshoppe.com/~plumrm');
define('HTTP_COOKIE_PATH', 'http://plumpurdy.com/shop/');
define('HTTPS_COOKIE_PATH', 'https://ace.thedesignshoppe.com/~plumrm/shop/');
define('DIR_WS_HTTP_CATALOG', 'http://plumpurdy.com/shop/');
define('DIR_WS_HTTPS_CATALOG', 'https://ace.thedesignshoppe.com/~plumrm/shop/');
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
define('DIR_FS_CATALOG', '/home/plumrm/public_html/shop/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

// define our database connection
define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty for productive servers
define('DB_SERVER_USERNAME', 'xxxx');
define('DB_SERVER_PASSWORD', 'xxxx');
define('DB_DATABASE', 'xxxx');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', ''); // leave empty '' for default handler or set to 'mysql'



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

define('HTTP_SERVER', 'http://plumpurdy.com'); // eg, cPanel® - should not be empty for productive servers
define('HTTP_CATALOG_SERVER', 'http://plumpurdy.com');
define('HTTPS_CATALOG_SERVER', 'https://ace.thedesignshoppe.com/~plumrm/shop');
define('ENABLE_SSL_CATALOG', 'true'); // secure webserver for catalog module
define('DIR_FS_DOCUMENT_ROOT', '/home/plumrm/public_html/shop/'); // where the pages are located on the server
define('DIR_WS_ADMIN', '/shop/admin/'); // absolute path required
define('DIR_FS_ADMIN', '/home/plumrm/public_html/shop/admin/'); // absolute pate required
define('DIR_WS_CATALOG', '/shop/'); // absolute path required
define('DIR_FS_CATALOG', '/home/plumrm/public_html/shop/'); // absolute path required
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', DIR_WS_CATALOG . 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', DIR_WS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FCKEDITOR', DIR_FS_CATALOG . 'FCKeditor/');
define('DIR_WS_FCKEDITOR', DIR_WS_CATALOG . 'FCKeditor/');

// define our database connection
define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty for productive servers
define('DB_SERVER_USERNAME', 'XXXXX);
define('DB_SERVER_PASSWORD', 'XXXXX');
define('DB_DATABASE', 'XXXXX');
define('USE_PCONNECT', 'false'); // use persisstent connections?
define('STORE_SESSIONS', ''); // leave empty '' for default handler or set to 'mysql'

[countingsheep]

Also, this client has approximately 700 registered customers, and not everyone has this problem.. could it also be that an issue with the email like
lastname.first@website.com
?

[michael_s]

It is the email with the period in it causing the problem. Search here, I think there is a post that details how to fix it.

[countingsheep]

Thank you! I will do a search for it!

[countingsheep]

Michael, I hate to ask, but is this what needs to be fixed:
062: Can create a customer account with the same email address as a 'MIA' PWA account - Bug Tracker - open source Commerce Maximized :: osCMax


UPDATE--Yes, it was the correct fix! Thanks again! I deleted the existing customer, and reregistered her as well as tested with my own email address with a dot before the @. Both are able to login now. Thanks again!!