Please Help! checkout_success page not loading it times out

[markymrk22]

Hello,

I wonder if someone could please help me with this issue, I have had been dealing with the problem for about a month now. The order goes through fine, but customers are often putting the orders through more then once as they do not move off of the checkout_confirmation. and it eventually timesout.

The weird thing is that the checkout_success page works 20% of the time. So it is coded correctly.

I would appreciate any help anyone could offer, I am desperate.

Mark

[markymrk22]

I am growing very desperate, can anyone help at all?

[JohnW]

It's always best to post the website so the people that can possibly help can take a look at the problem as it happens. Is this a live site?

[michael_s]

Timeouts are usually a server load or gateway connectivity problem. Check there first.

[markymrk22]

http://oneclickappliances.com is the website, yes it is live.


Michael, you say it usually is a server or gateway problem. You say to check there first. What exactly is it that I should do? I have been losing my mind trying to figure out what the problem could be.

Thank you very much for any help.

[michael_s]

Well,

Check server loads, logs, errors, gateway response codes, configure.php path info, file permissions, etc. Basically you have not given any information that would narrow the scope, so my advice has to be pretty general.

[markymrk22]

Okay, thank you.

I will check all the things you mentioned for anything that doenst look right. Is there anything I should be looking for in particular?

[michael_s]

High server loads, unexplained error messages in your logs, error response codes, file not found errors, php errors, ssl errors, etc. When you find something that looks suspicious to you, post it here.

[markymrk22]

Okay, I am pretty sure that my server (hostexcellence.com) is deleting the process. I went to my admin panel and turned off sending emails. This seemed to do the trick. However that disables all emails. I still need to send an email when a customer creates an account , forgets a password, has their order staus changed. --- what exact code do i delete from checkout_process.php to get rid emails being sent for the order confirmation.



here is my checkout_process. php coding

<?php
/*
$Id: checkout_process.php,v 1.3 2003/09/30 16:22:42 serg Exp $

osCommerce, Open Source E-Commerce Solutions
http://www.oscommerce.com

Copyright (c) 2003 osCommerce

Released under the GNU General Public License
*/

include('includes/application_top.php');

// if the customer is not logged on, redirect them to the login page
if (!tep_session_is_registered('customer_id')) {
$navigation->set_snapshot(array('mode' => 'SSL', 'page' => FILENAME_CHECKOUT_PAYMENT));
tep_redirect(tep_href_link(FILENAME_LOGIN, '', 'SSL'));
}

if (!tep_session_is_registered('sendto')) {
tep_redirect(tep_href_link(FILENAME_CHECKOUT_PAYME NT, '', 'SSL'));
}

if ( (tep_not_null(MODULE_PAYMENT_INSTALLED)) && (!tep_session_is_registered('payment')) ) {
tep_redirect(tep_href_link(FILENAME_CHECKOUT_PAYME NT, '', 'SSL'));
}

// avoid hack attempts during the checkout procedure by checking the internal cartID
if (isset($cart->cartID) && tep_session_is_registered('cartID')) {
if ($cart->cartID != $cartID) {
tep_redirect(tep_href_link(FILENAME_CHECKOUT_SHIPP ING, '', 'SSL'));
}
}

include(DIR_WS_LANGUAGES . $language . '/' . FILENAME_CHECKOUT_PROCESS);

// load selected payment module
require(DIR_WS_CLASSES . 'payment.php');
$payment_modules = new payment($payment);

// load the selected shipping module
require(DIR_WS_CLASSES . 'shipping.php');
$shipping_modules = new shipping($shipping);

require(DIR_WS_CLASSES . 'order.php');
$order = new order;


// load the before_process function from the payment modules
$payment_modules->before_process();

require(DIR_WS_CLASSES . 'order_total.php');
$order_total_modules = new order_total;

$order_totals = $order_total_modules->process();


$sql_data_array = array('customers_id' => $customer_id, 'customers_name' => $order->customer['firstname'] . ' ' . $order->customer['lastname'], 'customers_company' => $order->customer['company'], 'customers_street_address' => $order->customer['street_address'], 'customers_suburb' => $order->customer['suburb'], 'customers_city' => $order->customer['city'], 'customers_postcode' => $order->customer['postcode'], 'customers_state' => $order->customer['state'], 'customers_country' => $order->customer['country']['title'], 'customers_telephone' => $order->customer['telephone'], 'customers_email_address' => $order->customer['email_address'], 'customers_address_format_id' => $order->customer['format_id'], 'delivery_name' => $order->delivery['firstname'] . ' ' . $order->delivery['lastname'], 'delivery_company' => $order->delivery['company'], 'delivery_street_address' => $order->delivery['street_address'], 'delivery_suburb' => $order->delivery['suburb'], 'delivery_city' => $order->delivery['city'], 'delivery_postcode' => $order->delivery['postcode'], 'delivery_state' => $order->delivery['state'], 'delivery_country' => $order->delivery['country']['title'], 'delivery_address_format_id' => $order->delivery['format_id'], 'billing_name' => $order->billing['firstname'] . ' ' . $order->billing['lastname'], 'billing_company' => $order->billing['company'], 'billing_street_address' => $order->billing['street_address'], 'billing_suburb' => $order->billing['suburb'], 'billing_city' => $order->billing['city'], 'billing_postcode' => $order->billing['postcode'], 'billing_state' => $order->billing['state'], 'billing_country' => $order->billing['country']['title'], 'billing_address_format_id' => $order->billing['format_id'], 'payment_method' => $order->info['payment_method'], 'cc_type' => $order->info['cc_type'], 'cc_owner' => $order->info['cc_owner'], 'cc_number' => $order->info['cc_number'], 'cc_expires' => $order->info['cc_expires'], 'cc_cvv2' => $order->info['cc_cvv2'], 'date_purchased' => 'now()', 'orders_status' => $order->info['order_status'], 'currency' => $order->info['currency'], 'currency_value' => $order->info['currency_value']);

tep_db_perform(TABLE_ORDERS, $sql_data_array);
$insert_id = tep_db_insert_id();
for ($i=0, $n=sizeof($order_totals); $i<$n; $i++) {
$sql_data_array = array('orders_id' => $insert_id,
'title' => $order_totals[$i]['title'],
'text' => $order_totals[$i]['text'],
'value' => $order_totals[$i]['value'],
'class' => $order_totals[$i]['code'],
'sort_order' => $order_totals[$i]['sort_order']);
tep_db_perform(TABLE_ORDERS_TOTAL, $sql_data_array);
}

$customer_notification = (SEND_EMAILS == 'true') ? '1' : '0';
$sql_data_array = array('orders_id' => $insert_id,
'orders_status_id' => $order->info['order_status'],
'date_added' => 'now()',
'customer_notified' => $customer_notification,
'comments' => $order->info['comments']);
tep_db_perform(TABLE_ORDERS_STATUS_HISTORY, $sql_data_array);

// initialized for the email confirmation
$products_ordered = '';
$subtotal = 0;
$total_tax = 0;

for ($i=0, $n=sizeof($order->products); $i<$n; $i++) {

// Stock Update - Joao Correia
if (STOCK_LIMITED == 'true') {
if (DOWNLOAD_ENABLED == 'true') {
$stock_query_raw = "SELECT products_quantity, pad.products_attributes_filename
FROM " . TABLE_PRODUCTS . " p
LEFT JOIN " . TABLE_PRODUCTS_ATTRIBUTES . " pa
ON p.products_id=pa.products_id
LEFT JOIN " . TABLE_PRODUCTS_ATTRIBUTES_DOWNLOAD . " pad
ON pa.products_attributes_id=pad.products_attributes_ id
WHERE p.products_id = '" . tep_get_prid($order->products[$i]['id']) . "'";
// Will work with only one option for downloadable products
// otherwise, we have to build the query dynamically with a loop
$products_attributes = $order->products[$i]['attributes'];
if (is_array($products_attributes)) {
$stock_query_raw .= " AND pa.options_id = '" . $products_attributes[0]['option_id'] . "' AND pa.options_values_id = '" . $products_attributes[0]['value_id'] . "'";
}
$stock_query = tep_db_query($stock_query_raw);
} else {
$stock_query = tep_db_query("select products_quantity from " . TABLE_PRODUCTS . " where products_id = '" . tep_get_prid($order->products[$i]['id']) . "'");
}
if (tep_db_num_rows($stock_query) > 0) {
$stock_values = tep_db_fetch_array($stock_query);
// do not decrement quantities if products_attributes_filename exists
if ((DOWNLOAD_ENABLED != 'true') || (!$stock_values['products_attributes_filename'])) {
$stock_left = $stock_values['products_quantity'] - $order->products[$i]['qty'];
} else {
$stock_left = $stock_values['products_quantity'];
}
tep_db_query("update " . TABLE_PRODUCTS . " set products_quantity = '" . $stock_left . "' where products_id = '" . tep_get_prid($order->products[$i]['id']) . "'");
if ( ($stock_left < 1) && (STOCK_ALLOW_CHECKOUT == 'false') ) {
tep_db_query("update " . TABLE_PRODUCTS . " set products_status = '0' where products_id = '" . tep_get_prid($order->products[$i]['id']) . "'");
}
}
}

// Update products_ordered (for bestsellers list)
tep_db_query("update " . TABLE_PRODUCTS . " set products_ordered = products_ordered + " . sprintf('%d', $order->products[$i]['qty']) . " where products_id = '" . tep_get_prid($order->products[$i]['id']) . "'");

$sql_data_array = array('orders_id' => $insert_id,
'products_id' => tep_get_prid($order->products[$i]['id']),
'products_model' => $order->products[$i]['model'],
'products_name' => $order->products[$i]['name'],
'products_price' => $order->products[$i]['price'],
'final_price' => $order->products[$i]['final_price'],
'products_tax' => $order->products[$i]['tax'],
'products_quantity' => $order->products[$i]['qty']);
tep_db_perform(TABLE_ORDERS_PRODUCTS, $sql_data_array);
$order_products_id = tep_db_insert_id();

//------insert customer choosen option to order--------
$attributes_exist = '0';
$products_ordered_attributes = '';
if (isset($order->products[$i]['attributes'])) {
$attributes_exist = '1';
for ($j=0, $n2=sizeof($order->products[$i]['attributes']); $j<$n2; $j++) {
if (DOWNLOAD_ENABLED == 'true') {
$attributes_query = "select popt.products_options_name, poval.products_options_values_name, pa.options_values_price, pa.price_prefix, pad.products_attributes_maxdays, pad.products_attributes_maxcount , pad.products_attributes_filename
from " . TABLE_PRODUCTS_OPTIONS . " popt, " . TABLE_PRODUCTS_OPTIONS_VALUES . " poval, " . TABLE_PRODUCTS_ATTRIBUTES . " pa
left join " . TABLE_PRODUCTS_ATTRIBUTES_DOWNLOAD . " pad
on pa.products_attributes_id=pad.products_attributes_ id
where pa.products_id = '" . $order->products[$i]['id'] . "'
and pa.options_id = '" . $order->products[$i]['attributes'][$j]['option_id'] . "'
and pa.options_id = popt.products_options_id
and pa.options_values_id = '" . $order->products[$i]['attributes'][$j]['value_id'] . "'
and pa.options_values_id = poval.products_options_values_id
and popt.language_id = '" . $languages_id . "'
and poval.language_id = '" . $languages_id . "'";
$attributes = tep_db_query($attributes_query);
} else {
$attributes = tep_db_query("select popt.products_options_name, poval.products_options_values_name, pa.options_values_price, pa.price_prefix from " . TABLE_PRODUCTS_OPTIONS . " popt, " . TABLE_PRODUCTS_OPTIONS_VALUES . " poval, " . TABLE_PRODUCTS_ATTRIBUTES . " pa where pa.products_id = '" . $order->products[$i]['id'] . "' and pa.options_id = '" . $order->products[$i]['attributes'][$j]['option_id'] . "' and pa.options_id = popt.products_options_id and pa.options_values_id = '" . $order->products[$i]['attributes'][$j]['value_id'] . "' and pa.options_values_id = poval.products_options_values_id and popt.language_id = '" . $languages_id . "' and poval.language_id = '" . $languages_id . "'");
}
$attributes_values = tep_db_fetch_array($attributes);

$sql_data_array = array('orders_id' => $insert_id,
'orders_products_id' => $order_products_id,
'products_options' => $attributes_values['products_options_name'],
'products_options_values' => $attributes_values['products_options_values_name'],
'options_values_price' => $attributes_values['options_values_price'],
'price_prefix' => $attributes_values['price_prefix']);
tep_db_perform(TABLE_ORDERS_PRODUCTS_ATTRIBUTES, $sql_data_array);

if ((DOWNLOAD_ENABLED == 'true') && isset($attributes_values['products_attributes_filename']) && tep_not_null($attributes_values['products_attributes_filename'])) {
$sql_data_array = array('orders_id' => $insert_id,
'orders_products_id' => $order_products_id,
'orders_products_filename' => $attributes_values['products_attributes_filename'],
'download_maxdays' => $attributes_values['products_attributes_maxdays'],
'download_count' => $attributes_values['products_attributes_maxcount']);
tep_db_perform(TABLE_ORDERS_PRODUCTS_DOWNLOAD, $sql_data_array);
}
$products_ordered_attributes .= "\n\t" . $attributes_values['products_options_name'] . ' ' . $attributes_values['products_options_values_name'];
}
}
//------insert customer choosen option eof ----
$total_weight += ($order->products[$i]['qty'] * $order->products[$i]['weight']);
$total_tax += tep_calculate_tax($total_products_price, $products_tax) * $order->products[$i]['qty'];
$total_cost += $total_products_price;

$products_ordered .= $order->products[$i]['qty'] . ' x ' . $order->products[$i]['name'] . ' (' . $order->products[$i]['model'] . ') = ' . $currencies->display_price($order->products[$i]['final_price'], $order->products[$i]['tax'], $order->products[$i]['qty']) . $products_ordered_attributes . "\n";
}

// lets start with the email confirmation
$email_order = STORE_NAME . "\n" .
EMAIL_SEPARATOR . "\n" .
EMAIL_TEXT_ORDER_NUMBER . ' ' . $insert_id . "\n" .
EMAIL_TEXT_INVOICE_URL . ' ' . tep_href_link(FILENAME_ACCOUNT_HISTORY_INFO, 'order_id=' . $insert_id, 'SSL', false) . "\n" .
EMAIL_TEXT_DATE_ORDERED . ' ' . strftime(DATE_FORMAT_LONG) . "\n\n";
if ($order->info['comments']) {
$email_order .= tep_db_output($order->info['comments']) . "\n\n";
}
$email_order .= EMAIL_TEXT_PRODUCTS . "\n" .
EMAIL_SEPARATOR . "\n" .
$products_ordered .
EMAIL_SEPARATOR . "\n";

for ($i=0, $n=sizeof($order_totals); $i<$n; $i++) {
$email_order .= strip_tags($order_totals[$i]['title']) . ' ' . strip_tags($order_totals[$i]['text']) . "\n";
}

if ($order->content_type != 'virtual') {
$email_order .= "\n" . EMAIL_TEXT_DELIVERY_ADDRESS . "\n" .
EMAIL_SEPARATOR . "\n" .
tep_address_label($customer_id, $sendto, 0, '', "\n") . "\n";
}

$email_order .= "\n" . EMAIL_TEXT_BILLING_ADDRESS . "\n" .
EMAIL_SEPARATOR . "\n" .
tep_address_label($customer_id, $billto, 0, '', "\n") . "\n\n";
if (is_object($$payment)) {
$email_order .= EMAIL_TEXT_PAYMENT_METHOD . "\n" .
EMAIL_SEPARATOR . "\n";
$payment_class = $$payment;
$email_order .= $payment_class->title . "\n\n";
if ($payment_class->email_footer) {
$email_order .= $payment_class->email_footer . "\n\n";
}
}
tep_mail($order->customer['firstname'] . ' ' . $order->customer['lastname'], $order->customer['email_address'], EMAIL_TEXT_SUBJECT, $email_order, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);


// send emails to other people
if (SEND_EXTRA_ORDER_EMAILS_TO != '') {
tep_mail('', SEND_EXTRA_ORDER_EMAILS_TO, EMAIL_TEXT_SUBJECT, $email_order, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);
}

// load the after_process function from the payment modules
$payment_modules->after_process();

$cart->reset(true);

// unregister session variables used during checkout
tep_session_unregister('sendto');
tep_session_unregister('billto');
tep_session_unregister('shipping');
tep_session_unregister('payment');
tep_session_unregister('comments');

tep_redirect(tep_href_link(FILENAME_CHECKOUT_SUCCE SS, '', 'SSL'));

require(DIR_WS_INCLUDES . 'application_bottom.php');
?>



I have turned emails currently turned on.

Also if you could take your time in looking at this code, to see if you could some how see any errors or problems that would make this process such a long one, to figure out why the server would delete it. I would really appreciate it.

Thank you very much,

Mark

[ganast]

comment out this section:

tep_mail($order->customer['firstname'] . ' ' . $order->customer['lastname'], $order->customer['email_address'], EMAIL_TEXT_SUBJECT, $email_order, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);


// send emails to other people
if (SEND_EXTRA_ORDER_EMAILS_TO != '') {
tep_mail('', SEND_EXTRA_ORDER_EMAILS_TO, EMAIL_TEXT_SUBJECT, $email_order, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);

If I were you, I would comment out the "tep_mail" line only at first, then uncomment it and comment out the "// send emails to other people" section... maybe you have your "other people" screwed up in configuration.

--gabe