not receiving emails when order is placed

[lindsay]

Hello,
Recently my client has not been receiving her email when an order is placed. She did before. The customers are receiving them but not her. This is not good especially if she isn't watching her admin panel. She hasn't made any changes to any settings except for her password for her payment module. I tried putting in her new password and the payment module didn't work with that so I put back in the old one. So it can't be the password right? The emails aren't even on the server. They just disappear into cyberspace. Any suggestions? I am at a loss.

[nostradamus]

is it a hotmail address than thats your problem

[lindsay]

No her email account is setup through her web hosting provider.

[nostradamus]

check the spam filter or smtp settings

[lindsay]

She has checked the settings and the emails are not there. They just disappear once the orders are placed.

[lindsay]

Do I need to change the E-mail transport method from sendmail to SMTP? I've always kept it at this setting though. [IMG]file:///C:/DOCUME%7E1/ADMINI%7E1/LOCALS%7E1/Temp/moz-screenshot-1.jpg[/IMG][IMG]file:///C:/DOCUME%7E1/ADMINI%7E1/LOCALS%7E1/Temp/moz-screenshot.jpg[/IMG]

[nostradamus]

we cant see images on you home server?????
try another email address in the admin part see of that will work


if you want to use smtp make sure you install the smpt contri

osCommerce Community Add-Ons

and fill in the server setting and the password

[lindsay]

I am having her hosting company look at the admin panel. The wierd thing is that I didn't make any changes in the past month. I am so confused.

[nostradamus]

maybe the host changed there smtp authentication setting

if that's the case send mail will not work at all.

do you try to chang the email address in the admin?

[lindsay]

I'm thinking it has to be on the hosting side. I haven't changed her email address but I did put in another email address that she has in the extra order email area. It's her gmail account.