Order of downloadable product doesn't lead to download link

[gheffron]

I've created a downloadable product, with weight 0 and which has an attribute of "downloadable," but when I complete the transaction, it doesn't lead me to a download link. Instead, it leads to the page asking me if I want to track product updates. Emails show up confirming the order (both from my store and Authorize.net), but without any link to the download process. Does anyone know what the issue is?

Thanks,
G Heffron

[michael_s]

You probably have not correctly set the status to allow downloads. Read the docs here:
osCommerce Documentation by OSCdox :: osCommerce and osCMax installation and users manual, discussion forums (phpWiki)

[gheffron]

I had the "downloads controller order status" set to 1 (in the Configuration-Download menu). Now I have it set to 2 and it's still not giving me a download link. What do these numbers coorespond to, and what should I enter for it to work properly. I would like the download to be accessed immediately.

Thanks,
G Heffron

[michael_s]

They correspond to the order status number. If #2 is not Delivered, then it won't work. If you want downloads available immediately, you need to set it to your delivered status and tell the download controller that is the status needed to allow download.

Did you attach the file to the product in the attributes as well and set the path to your downloads directory? I think you are still just mis configured somewhere.

Here are the original instructions from the actual mod:

================================================== =====================

While this Add-on was made specifically to work with v2.2 MS1, it should work with any snapshot that has the new individual orders_status settings for the payment modules.

All configuration can be done in the Admin via the Configuration ... Download ... settings.

Add the new configuration settings with the downloads_controller.sql file. This will add the new settings for the Admin.

Add a new Order Status, I call mine Updated and check its value in the orders_status table. Then set the value in the Admin for:

Downloads Controller Update Status Value

to this new value. Usually this is a 4, but could be different depending on how many orders_status settings you have.

The default setting for:

Downloads Controller Orders Status Value

is 2. This means that all payment methods that set the orders_status value to >=2 will allow immediate downloads.

Anything less than 2 will result in the Download being unavailable and the display of the:

Downloads Controller Download on hold message

to be displayed.

Includes Free Shipping and Free Payment Modules

Thanks to:

EL Bavaro for the download button.

================================================== =====================

In order for the download link to display, you must assign at least one product attribute and variable. If you have a storefront that is only downloaded products, then that could be the attribute of 'download' and the variable of 'yes'. With only one attribute, it will automatically show on each product added. Then you simply type in the file name to be downloaded.

Also, make sure that you have at least 4 order statuses. You set these through the localization section in the admin panel, or you redefine the orderstatus id that the download will be available at in your own store.

Remember to backup! And enjoy!

[gheffron]

Originally, the value of "downloads controller order status" was set to the default that came with my install: a hefty 10000, which would be >= 2. I tried it at 2 and 4, but I've never yet seen the download link, either in emails or after the checkout success screen. (Which way does it happen?)

I also tried changing the status of several of the orders with the downloadable products to "delivered," but it didn't seem to send any emails with download links.

I've double checked my /download and /pub chmods multiple times (both are 777).

I've tried toggling "download by redirect" in the download menu from true to false and back again -- nothing. Currently, it's set to false.

I've also double checked that the product is named properly and is waiting in the /download subdirectory, and that it has a weight of 0 and also has an product attribute of "download."

I'm afraid I still don't know why the download isn't being triggered.

Help! Help!
G Heffron

[gheffron]

I'm getting a bit nervous about this, as our launch date for the site is in a few days. Anyone have some insight? My clients' main products are downloadable, so they'll be quite disappointed if they can't sell them via the site.

Eternally greatful in advance,
G Heffron

[gheffron]

Wow. I found this old thread, and it seems that no one had answers for them either. Downloadable products not downloading

Should I be worried about whether I can get this working?

[michael_s]

Downloads are easy to set up, so not sure what your issue is. Obviously you borked something, or else you simply have it configured incorrectly.

It really is pretty easy. Install a fresh copy of osCMax in a test directory, and configure the downloads per the instructions. It will work and you can then figure out what the issue is with your live store.

[gheffron]

Okay, so I installed a whole new database/store and it worked. Who knows why, since I didn't mess with the previous installation much if at all. Sigh. Who knows, but I'd suggest giving it a try if you get stuck.

Note that you should download a backup of the previous database, and then upload it to the new store (via FTP). Once you restore the old backup to the new store, you should be relatively up and running.

Best of luck to all,
G Heffron

[michael_s]

It pays to record every change you make, so you can backtrack when something doesn't work.

It only takes a single misplaced character to cause the entire application to fail, so any changes that you make are critical. I cannot emphasize this enough.

since I didn't mess with the previous installation much if at all.

But you did mess with it, just a little, and that is all it takes. You wouldn't start taking parts off your car engine without keeping track of where they came from. osCMax has at least as many parts as a car engine, and all of them are needed. Proceed with caution.