Sales tax problem

**cara** · 03-11-2007, 10:50 PM

I have followed the tax set up instructions posted by Michael S carefully in order a few times -- even with deleting all zones, rates, and classes to start fresh to no avail. I checked the bug tracker to make sure the 2.0 version had the proper tax fix added around line 360 in catalog/includes/functions/general.php, which it did.

I have checked configuration settings, product weight, and display tax priority etc. I have tried inputting the rate as 6, .06, 6%. I set the priority to 1. I tried calling it a taxable item in product set up and then it displayed in the product price, not on the order confirmation page.

I cannot seem to get the tax to calculate for PA only and show up on the order page. I made sure that my zones label matched my zone.

What the heck am I doing wrong to not make this work?????

The only thing I haven't tried is from a post that no one answered yet:

"not sure what is happening here but i've hacked the code in ot_subtotal.php and instead of outputting $order->info['subtotal'] i've changed it to use $order->info['subtotal_hors_tva'] which does output the right amount but is that right? why would i need to do this. ta."

Can someone please point me in the right direction to fix this cart? Does it have to do with product setup when you choose a taxable or non taxable item? What is the right way to set up products for tax to work with the tax set up instructions? Do you have to define a customer group by the taxable state, too?

Please help me see it.

**cara** · 03-11-2007, 10:53 PM

Forgot to mention that I modified buy it now buttons to reflect stock levels with a contribution a while back.. I noticed that there was a buy it now issue related to tax -- all I changed was the images... I sure hope that isn't it...

**michael_s** · 03-12-2007, 10:45 AM

Most likely you just missed a step in the tax setup. That is the most common issue. I would be happy to take a look for you. PM the admin login info to me and I will see if it is an easy fix or not.

Tax works fine without and hacking, so you don't need to change any of the order total modules.

**michael_s** · 03-12-2007, 11:25 PM

The problem was that the products were not set to be taxable. Here is a screenshot from your site with one product set to taxable, and one not.

**cara** · 03-12-2007, 11:47 PM

Michael,

Thank you! I tried that but thought that since I had set the taxable item and rate to the zone Penn that it would make all taxable items reflect Penn tax. It won't show the price with Penn tax to say Oklahoma customers, correct? Why doesn't it display a tax line under shipping in the confirm page or does it never do so? thank you so much for your time. You're the best.

Cara

**michael_s** · 03-12-2007, 11:52 PM

You have to set products to be taxable or not. Then, tax is determined by whether the customer is in one of your tax zones.

You have PA set up for 6% tax so it will only show that tax rate if the customer is from PA and the product is taxable, otherwise, it will not show any tax rate. Both have to be true.

**cara** · 03-13-2007, 12:02 AM

Michael, I really appreciate your time and help. You are such an asset to this community and each time I get your help I learn things. Thanks so much for contributing to me...

Cara