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email problems with HTML, sender's name

This is a discussion on email problems with HTML, sender's name within the osCMax v2 Installation issues forums, part of the osCMax v2.0 Forums category; I'm having problems with a recent install on FreeBSD 5.4. email works (messages are received) however: 1 HTML messages are ...


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Old 01-31-2007, 05:34 PM
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Default email problems with HTML, sender's name

I'm having problems with a recent install on FreeBSD 5.4. email works (messages are received) however:

1 HTML messages are received as gibberish (MIME-encoding not working?)
2 If I disable "Newsletters use WYSYWIG HTMLAREA", I don't get a textarea to enter a message body when creating newsletters (works ok for Tools/Send Email)
3 in "Contact Us", the entered "Full Name" doesn't get included in the sent email, but the "E-Mail Address" does
4 in automatically sent emails ("Welcome", "Order Process", etc.) only the sender email address is included, no name (neither Store Name nor Store Owner, nor does it use the "Email From" in Configuration/My Store)

For problem 1 I've tried enabling "Use MIME HTML" with no discernible change. I've also tried both sendmail and SMTP email transport options. [Addition: With "Use MIME HTML" enabled, emails that previously sent ok, e.g. signup Welcome message, no longer have a readable body part - looks like a MIME-encoding issue]

Problem 2 means, with problem 1, I can't currently send newsletters at all (but I'm not specifically concerned about this one if I can send plain-text newsletters).

Problem 3 I've quickly checked the code and it seems as though it should be working.

Problem 4 may simply be a design/implementation bug, but it's a bit annoying since it creates inconsistency in the format of received emails.

I've just done a quick diff between the installed code and oscmax2-RC3.0.1 and can't see anything out of the ordinary, certainly nothing that's obviously related to email.

Clues for the clueless, anyone?

Last edited by OVirt; 02-03-2007 at 05:58 PM. Reason: Addition, incorrect statement
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Old 02-03-2007, 09:01 AM
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Default Re: email problems with HTML, sender's name

Hmm, no response at all. Not sure whether I'm simply overlooking something very elementary and no-one can be bothered responding or if this one falls into the 'too hard' basket?

Well, I've just done a fresh test install of RC3.0.1 and did the following:
- install
- visit shop test site and create a new customer account
- login to test install admin site and send an email to customer account
- with defaults, message gets created with FCK and gets sent as gibberish that looks like probably base64 encoding

Disable WYSIWIG for newsletters and emails, emails send out ok, but back to problem #2 - disable WYSIWYG for newsletters and get no textarea for entering a message.

This turns out to be a bug in admin/newsletters.php:
Code:
197                  echo tep_draw_fckeditor('content', '550', '300', $nInfo->content) . '</td>';
198                 } else { echo tep_draw_textarea_field('content', 'soft', '100%', '20', $nInfo->content) . '</td>';
199              }
the 'echo' statement is missing on line 198 (immediately preceding tep_draw_textarea_field)

So I'm somewhat curious about this, I haven't been able to google up any solutions, nor find anything on these forums or in the bug reports. Has no-one else encountered any of this before (or have they just stayed very quiet about it)?

Last edited by OVirt; 02-03-2007 at 05:56 PM.
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