Problem receiving email notifications of orders

[countingsheep]

Ok, I have a client using oscmax v2 and she has transferred all of her customers over manually from her previous ecommerce store. Now, when I place a test order (I was not transferred- I created my own account through her store front), using either paypal or money order which are her two methods of receiving payments, she and I both get notification of that order. However, none of the other customers are getting any of the notifications nor is she, just confirmation through paypal. Is it because she transferred them over using the add customer option in admin or is there something we are doing wrong?

***Edit---the orders ARE showing up in admin. She is just not getting notifications nor are the customers.

[Cisco]

Please post the site url:

Alert client that there will be some test orders and check comments on the orders.

Has there been any modifications since this issue started to occur?

Did you try to re do the upload to see if a file was corrupt?

Did you heck the customer file up load to see if they are the same?

Did you check to see if the customers emails are uploaded or if the file name is exactly the same?

[countingsheep]

Thanks for the offer, I searched the messages here and on oscommerce and found that we needed to include the redirect back to the website because customers werent doing that at paypal. So it is working properly now.

[countingsheep]

****Update, she has emailed me telling me that she hasnt received the last three orders where one went through paypal and she was notified of it via paypal . Anything else we can check?
She has the redirect in place at paypal, we have her emails set up in the admin area properly as well.

[plorimer]

A lot of people post this question. Basically it can be down to a lot of things. If your server uses sendmail it could be due to a mis-configuration, file permissions on the mail queue or any number of spam prevension techniques.

Here is a solution that allways works (Windows, Mac or Linux)

Install phpMailer - can be done via pear then use it instead of the built in mail class. Simply insert it into the definition of the mail function in includes/functions/general.php

Here is what mine looks like and I have never had a single email that did not get sent since:

  function tep_mail($to_name, $to_email_address, $email_subject, 
$email_text, $from_email_name, $from_email_address, $to_address) 
{
    if (SEND_EMAILS != 'true') return false;
 
require("phpMailer/class.phpmailer.php");
 
$data = strip_tags($email_text);
$data1 = str_replace('<br><br>','\r\n',$data);
 
$mail = new PHPMailer();
$mail->IsSMTP();                                      // set mailer to use SMTP
$mail->Host = "<your host>";  // specify main and backup server
$mail->SMTPAuth = true;     // turn on SMTP authentication
$mail->Username = "<user>";  // SMTP username
$mail->Password = "<pass>"; // SMTP password
$mail->From = "$from_email_address";
$mail->FromName = "$from_email_name";
$mail->AddAddress($to_email_address);
$mail->WordWrap = 50;                                 // set word wrap to 50 characters
 
/*$mail->AddAttachment("/var/tmp/file.tar.gz");         // add attachments
$mail->AddAttachment("/tmp/image.jpg", "new.jpg");    // optional name
*/
 
$mail->IsHTML(true);                                  // set email format to HTML
$mail->Subject = "$email_subject";
$mail->Body    = "$data"; // html format
$mail->AltBody = "$data1"; // plain text for old email clients
if(!$mail->Send())
{
   echo "Message could not be sent. <p>";
   echo "Mailer Error: " . $mail->ErrorInfo;
   exit;
}
 
}