Can create customer account, but customer cannot login

[rsbettis]

Hi all,

I can create a customer account, but when I try to login it takes me back to the main catalog page and greets me as "Guest." I also cannot put anything in a shopping cart. Any suggestions where to start looking? What information should I have included with this post?

[EmbassyInc]

Hi all,

I can create a customer account, but when I try to login it takes me back to the main catalog page and greets me as "Guest." I also cannot put anything in a shopping cart. Any suggestions where to start looking? What information should I have included with this post?

If you are accessing the internet through AOL and not through other standard means, then AOL is the issue.

If you are accessing the internet through cable or dsl, then it could be a web browser issue.

I use:

• Internet Explorer Version 8
• Google Chrome
• Firefox.

Try using one of the other browsers and see if it retains your log in. If not, then you have found a browser issue.

[rsbettis]

Thanks for the response. I've got a broadband DSL connection that does not rely on AOL and this was not an issue with the osCommerce 2.3.1 or the 2.2 RC2 before. I've tried both Firefox & Safari with the same result.

[michael_s]

Your configure.php file is not set up correctly. Check there first. Make sure your cookie domains for ssl and non ssl are correct. They will just be your domain name with a period preceding it (no http://). It will look like this : .domain.com

[rsbettis]

Thank you, Michael for replying. I opened the catalog/includes/configure.php and found no cookie entries. Poking around some other configure.php files I have lying around I did find some & transplanted them into the "live" file. I wasn't confident with your instructions about whether to leave off the "www" at the front of the domain name but I erred in following your example to the letter. I now have these 3 entries in the aforementioned configure.php file:


define('HTTP_COOKIE_DOMAIN', '.mastersimage.com');
define('HTTPS_COOKIE_DOMAIN', '.mastersimage.com');
define('HTTP_COOKIE_PATH', '/catalog/');
define('HTTPS_COOKIE_PATH', '/catalog/');

Am I on the right track?

[michael_s]

Yep. Leave off the www portion.

Next make sure your COOKIE_PATH is correct. Is your store sitting in the /catalog directory? If so, then your cookie path is correct.

[wdt]

I'm having a similar problem with 2.5RCb. The osCsid cookie is not being set, but the osCAdminID cookie is. Hence, admin works OK but any cart functions do not.

I have oscmax installed locally in a directory called "store" in my home directory in my local development environment, which is a linux home server running apache. A portion of my includes/configure.php file is below:

  
  define('HTTP_SERVER', 'http://localhost');
  define('HTTPS_SERVER', 'http://localhost');
  define('ENABLE_SSL', false);
  define('HTTP_COOKIE_DOMAIN', 'localhost');
  define('HTTPS_COOKIE_DOMAIN', 'localhost');
  define('HTTP_COOKIE_PATH', '/my_home_dir/store/');
  define('HTTPS_COOKIE_PATH', '/my_home_dir/store/');

FWIW, osCAdminID is being stored with the host as "localhost", and the path as '/my_home_dir/store/my_admin_dir/'

[michael_s]

I'm having a similar problem with 2.5RCb. The osCsid cookie is not being set, but the osCAdminID cookie is. Hence, admin works OK but any cart functions do not.

I have oscmax installed locally in a directory called "store" in my home directory in my local development environment, which is a linux home server running apache. A portion of my includes/configure.php file is below:

  
  define('HTTP_SERVER', 'http://localhost');
  define('HTTPS_SERVER', 'http://localhost');
  define('ENABLE_SSL', false);
  define('HTTP_COOKIE_DOMAIN', 'localhost');
  define('HTTPS_COOKIE_DOMAIN', 'localhost');
  define('HTTP_COOKIE_PATH', '/my_home_dir/store/');
  define('HTTPS_COOKIE_PATH', '/my_home_dir/store/');

FWIW, osCAdminID is being stored with the host as "localhost", and the path as '/my_home_dir/store/my_admin_dir/'

Those settings look correct and are exactly how I set up my local configure.php file. One thing that could be causing it would be if your HTTP_COOKIE_PATH is incorrect or it doesn't match the DIR_WS_HTTP_CATALOG path.

Another thing causing this could be that you are storing sessions on the file system instead of in the mysql database and your session directory path is not properly set, or the sessions directory is not writable by the server.

[wdt]

Those settings look correct and are exactly how I set up my local configure.php file. One thing that could be causing it would be if your HTTP_COOKIE_PATH is incorrect or it doesn't match the DIR_WS_HTTP_CATALOG path.

Another thing causing this could be that you are storing sessions on the file system instead of in the mysql database and your session directory path is not properly set, or the sessions directory is not writable by the server.

Thanks for your answer, Michael. FWIW, running <?php echo phpinfo(); ?> showed the session.cookie_domain on my server setup was set to 'no value'. Changing the HTTP_COOKIE_DOMAIN from 'localhost' to '' solved the problem.

I suppose that this setting needs to be set properly to track sessions in the database, too? I have

  define('STORE_SESSIONS', 'mysql');

but it still did not work if HTTP_COOKIE_DOMAIN was set to 'localhost' in /includes/configure.php.