PayPal orders are missing the shipping address and shipping charges.

**Shortbus** · 02-25-2011, 03:38 PM

Unfortunately, it's not the paypal orders this is happening to. It's the orders that are being paid for with my 3rd party credit card processor. It happened again two more times today. One of them was the "Credit/Debit Card (via PayPal)" module and the other was the "Merchant Partners Credit Card" module.

**Shortbus** · 03-14-2011, 06:20 AM

PROBLEM SOLVED. Perhaps it's a bug, perhaps it was designed this way. If the products.products_weight value is 0, then the shipping address is omitted from the order. I've confirmed this on osCMax Demo :.

My store has always used Table Rate shipping so it was not necessary for the thousands of products to each have their own shipping weight.

**ridexbuilder** · 03-14-2011, 07:29 AM

Basic premise: Zero weight=downloadable product, therefore no need to 'ship' (sic).

**michael_s** · 03-14-2011, 12:55 PM

Originally Posted by Shortbus

PROBLEM SOLVED. Perhaps it's a bug, perhaps it was designed this way. If the products.products_weight value is 0, then the shipping address is omitted from the order. I've confirmed this on osCMax Demo :.

My store has always used Table Rate shipping so it was not necessary for the thousands of products to each have their own shipping weight.

osCmax requires that all products that you intend to charge shipping for have a weight not equal to 0. Zero is reserved for virtual products/free shipping. Any product with no shipping weight set is considered virtual goods (like software downloads, gift vouchers, etc) and the entire shipping routine in checkout is bypassed for that product.

**ridexbuilder** · 03-14-2011, 02:55 PM

Originally Posted by michael_s

... a weight not equal to 0. Zero is reserved for virtual products/free shipping. Any product with no shipping weight set is considered virtual goods...

Thought I'd said that in not so many words.

('cept you covered all the bases)