blank page create account

**bramvh** · 08-21-2010, 01:16 AM

Hi,

since 2 days i have this problem:
When a customer makes an account and submits his data, he get a blank page.
In the admin i see that the customer is created.
I've checked my files, nothing changed.

**pgmarshall** · 08-21-2010, 01:23 AM

Version of osCmax?

URL for example?

If nothing has changed then you site would not have broken ... we just need to find what it is ... are you sure you have not changed anything?

Regards,

**bramvh** · 08-21-2010, 01:40 AM

version 2.04
url: Nieuwe klant : Macupgrade

i don't know how to see errors, just a blank page.

**bramvh** · 08-21-2010, 02:42 AM

this is what i could get from error:

request method:POST
status code:500 Internal Server Error

**pgmarshall** · 08-21-2010, 05:50 AM

I can see your problem ...

You will need to get the php error log ... I am sure you are getting some sort of code error ...

Check your language file for that page and make sure you do not have any unescaped " or ' ... did you change anything in the language files?

Regards,

**bramvh** · 08-22-2010, 01:42 PM

tese are error logs from the server:

error_log(/var/log/www/tep/page_parse_time.log) [<a href='function.error-log'>function.error-log</a>]: failed to open stream: Operation not permitted in /home/httpd/vhosts/macupgrade.be/httpdocs/includes/functions/database.php on line 42

and

error_log() [<a href='function.error-log'>function.error-log</a>]: open_basedir restriction in effect. File(/var/log/www/tep/page_parse_time.log) is not within the allowed path(s): (/home/httpd/vhosts/macupgrade.be/httpdocs:/tmp) in /home/httpd/vhosts/macupgrade.be/httpdocs/includes/functions/database.php on line 49

**ridexbuilder** · 08-22-2010, 04:06 PM

"open_basedir restriction in effect"
It may be possible to place a copy of your main php.ini file in
home/httpd/vhosts/macupgrade.be/httpdocs/includes/functions
modified with the restriction off, to allow the error.log to be written.
[This will very much depend on your hosting provider]

It seems that your site is down currently, however, as the index page is the default.

**pgmarshall** · 08-23-2010, 12:07 AM

You could try turning of the the Admin -> Logging/Cache -> Logging -> "Store Database Queries" to false.

As this is the bit that is failing and if you have not set the path to a writable file in the "Log Destination" you will get problems.

Can you check this setting in your admin panel?

Regards,