order confirmation emails have stopped working

[mad_dexter]

Emails confirmation on placement of orders have stopped working since yesterday. I did set "Verify E-Mail Addresses Through DNS" to "true" in the hope that this would remove spam emails but I have since changed back to "false".

Any suggestions please?

Cheers

[michael_s]

Suggestion #1: tail the mail log to see what is happening. It will tell you if the mail is actually being sent from the store. If it is, it will tell you exactly what is happening to that mail when it hits your mail server and the remote mail server as well.

[mad_dexter]

Thanks for the pointer.

I have checked the email log for a couple of emails and they says they were sent but that an email address failed as there was no such user. I am convinced this started when I stupidly set "confirm emails by DNS" to true, in the hope of ensuring that customers were bona fide.

Is there a file I could reinstall which would overwrite any DNS reference that has been stored?

[michael_s]

Post the exact log entry, as there are several related to non-existent email addresses, and it fully depends on what the remote server is rejecting.

Is the mail server rejecting your sender address, or is it rejecting the the recipient address?

[mad_dexter]

Post the exact log entry, as there are several related to non-existent email addresses, and it fully depends on what the remote server is rejecting.

Is the mail server rejecting your sender address, or is it rejecting the the recipient address?

Return-path: <>
Envelope-to: xxxxxxxxxxx@xxxxxxxxxxx.ukhost4u.com
Delivery-date: Tue, 03 Aug 2010 09:54:14 +0100
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X-Failed-Recipients: jh@immunesystems.co.uk
Auto-Submitted: auto-replied
From: Mail Delivery System <Mailer-Daemon@xxxxxxxxxx.ukhost4u.com>
To: xxxxxxxxxxx@xxxxxxxxxxx.ukhost4u.com
Subject: Mail delivery failed: returning message to sender
Message-Id: <E1OgDGH-0003Zb-PQ@xxxxxxxxxxx.ukhost4u.com>
Date: Tue, 03 Aug 2010 09:54:13 +0100

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

jh@immunesystems.co.uk
No Such User Here

------ This is a copy of the message, including all the headers. ------

Return-path: <xxxxxxxx@xxxxxxxxxx.ukhost4u.com>
Received: from xxxxxxxxxx by xxxxxxxxxxx.ukhost4u.com with local (Exim 4.69)
(envelope-from <xxxxxxxxx@xxxxxxxxxx.ukhost4u.com>)
id 1OgDGH-0003ZQ-4i
for jh@immunesystems.co.uk; Tue, 03 Aug 2010 09:54:13 +0100
To: "John Hartley" <jh@immunesystems.co.uk>
Subject: Order Process
From: " " <enquiries@is-l.com>
MIME-Version: 1.0
X-Mailer: osCMax Mailer
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Message-Id: <E1OgDGH-0003ZQ-4i@xxxxxxxxx.ukhost4u.com>
Sender: <xxxxxxxxx@xxxxxxxxxxx.ukhost4u.com>
Date: Tue, 03 Aug 2010 09:54:13 +0100


Immune Systems Ltd
------------------------------------------------------
Order Number: 14
Detailed Invoice: Login : Immune Systems Ltd
Date Ordered: Tuesday 03 August, 2010

Products
------------------------------------------------------
1 x FastRead Counting Slides (1 box) (BVS100) = £121.00
------------------------------------------------------
Sub-Total: £121.00
Total: £121.00

Delivery Address
------------------------------------------------------
ISL
John Hartley
Any Street

Any City
Devon
1234
United Kingdom

Billing Address
------------------------------------------------------
ISL
John Hartley
Any Street

Any City
Devon
1234
United Kingdom



I have xxx'd out some of our account details. It looks like it is rejecting the recipient address as it does not exist.

Cheers

[michael_s]

The problem is not osCmax, it is the recipient mail server. It thinks this address does not exist:

jh@immunesystems.co.uk
No Such User Here

That means the address you are sending to is not on that server. You will need to get that remote mail server to accept mail to that address, or change who you are sending it to.

[mad_dexter]

So you dont think this because I set it to verify email by DNS? It was working fine til then, and I could put in an email address that didn't exist and it would send.

Are there any files I could overwrite to reset the email?

[michael_s]

How about just putting in an actual/real email address?

Most mail servers do not allow sending to non-existent users. If the user doesn't exist, it cannot be delivered anywhere so it gets bounced back. It has nothing to do with verifying DNS, as this problem is not a dns problem. It is the mail server rejecting the mail because you are not sending it to an actual recipient.

[the_error_king]

I have a somewhat related question:

I have a client with a store that sells online tickets for a once-a-year event, every year during this time, there are quite a few orders where customers (assuming accidentally) use a bad email or an email with a typo in it when either creating an account, or ordering.

Since I am the server administrator, I get the bounce, not the client whose store it is. This is a problem because then the site owner never knows that is a bad email and that the customer did not get the confirmation email they needed. On top of that, it's annoying that I am getting these bounces/failure notices sometimes several times a day.

I checked with my host (rackspace) to see if there was a way in the hosting settings to make it so the email bounce goes to them and this is what they said:

"You must manually set the return path for an email sent through the php mail() function. The way to do this is to use the '-f' parameter as the fifth argument passed. You can read more about this in PHP's documentation at http://www.php.net/manual/en/function.mail.php."

So, I'm wondering if there is a setting somewhere in oscmax for this, or if this can be done by manually editing a file?

Let me know if you can help shed some light.

Thanks!