Blank Pages - having to do with Account Page

[cpardy]

Hi, Let me first say that I am s l o w l y learning PHP through the errors I have been encountering, I am no way a person that knows this code well.

My major problem right now (and I have a few) but this is the most important to me.

When you go to make an account and after you finish off the form and submit it, a blank page comes up. This also happens when you click on "My Account"

Here is my store:
Dragonscale Miniatures :

I have read numerous times in this forum to check the "error logs" but I can't seem to find where these logs are. I did enable my logging through my host company, waited a day for it to generate (another wasted day) to find nothing of use.

Here is the log of the two attempts I made to use the Account feature:

24.60.153.140 - - [08/Jun/2010:12:16:08 -0400] "POST /shop/catalog/admin/login.php?action=process&osCAdminID=816a8c1beb6870 5e840a65a9a1788644 HTTP/1.1" 302 - "http://dragonscaleminis.com/shop/catalog/admin/login.php?osCAdminID=816a8c1beb68705e840a65a9a1788 644" "Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.5.9"
24.60.153.140 - - [08/Jun/2010:12:16:10 -0400] "GET /shop/catalog/admin/index.php?osCAdminID=816a8c1beb68705e840a65a9a1788 644 HTTP/1.1" 200 41631 "http://dragonscaleminis.com/shop/catalog/admin/login.php?osCAdminID=816a8c1beb68705e840a65a9a1788 644" "Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.5.9"

Since I haven't gotten much farther I really don't know what other Blank pages pop up.

I have been trying to get this store to work for over a month now and keep running into troubles. (had to re-install it because somehow a bug got into the database on the server - TWICE) I'm getting very discouraged with osCMax, but I'm in it too far to give up Again.

At the moment, this is the only source of income I have. Please help!

- Christina

[michael_s]

There are no errors shown in the log entries you have posted, so whatever the issue, it is not getting logged to that particular log.

I suggest making sure that you have error reporting set to output all errors to the screen, since it is not logging them where you think it should be. Once the errors print to the screen, you should be seeing something a bit more descriptive.

I am just guessing here, but it could be several simple things or several server-configuration issues. Are you using SSL and is that properly configured? If you are using ssl, try disabling it and see if everything works without using ssl. If it does, you have your answer - a problem with the certificate. If it still doesn't work, try switching to the default fallback template. Test again. Still no luck? Try re-uploading all the files via ftp (taking care NOT to upload any of the configure.php files or any customized template files). Still no luck? Oh boy... Could be mod_security blocking the post. You will have to locate mod_security logs.

As you can see, without an error message, it could be just about anything!

[ridexbuilder]

I'm getting very discouraged with osCMax

Please don't be discouraged at 'Max - it's your hosted setup that's the main issue.
Your security isn't great on the server - opening up your site to attack.
That is a 'tired' release of the software and should be upgraded.
As Michael has said, the SSL setup is likely poor.

https://dragonscaleminiatures.sslpowered.com/dragonscaleminis.com//shop/catalog/checkout_shipping.php

Links like the above do illustrate a poor setup.

...try switching to the default fallback template

Looks as though the fallback may have been butchered, also a strange templating laid on top.

Be sure to check the wiki documentation for loads of tips and other info.
[And take regular backups for the day when your site gets cracked/hacked ]

[cpardy]

Hi, Thank you all for your help so far, and thank you for being patient with me.

I have read all the documents on it, and the wiki but I am still turning up with nothing.

Not only does this blank page show up for the Account, but it also shows when you "Add to Cart"

Does the Logging menu under Admin control the error logs, if so I had only turned on the log files through my server. (the one I posted earlier)
The setting I have under Logging are:

• Store Page Parse Time false
• Log Destination /shop/catalog/
• Log Date Format %d/%m/%y %H:%M;%S
• Display The Page Parse Time false
• Store Databse Queries false

Are you using SSL and is that properly configured? If you are using ssl, try disabling it and see if everything works without using ssl.

I have not purchased a separate SSL certificate yet, the SSL is the hosting company's ssl. I'm also not happy with them at the moment and I don't really know who I should be purchasing the certificate through, or how to go about doing it and not getting ripped off. I'm already paying for a dedicated IP, but I'm not sure what that does.

At the moment I am looking in my Admin to figure out where I can turn the SSL on and off. I know I had seen it somewhere, but now I can't find it. Sometimes I suffer from CRS.

I'm only getting discouraged with osCMax because I never had this much trouble with osCommerce, but taking over 3 months now to get this store up and going is really bumming me out. I love the features it has, if only I could get this to at least let a customer purchase something.

If any of you have a quick fix to get the check out process to work while I'm trying to correctly fix the accounts and carts blank page issue that would be an huge plus.

Thanks for your help, and listening to me whine

[cpardy]

BTW I do have the Debug mode feature on. But nothing shows on the blank page.

[ridexbuilder]

Thought you had "done a runner", never to return.

Paying for a dedicated IP and not using a dedicated SSL is a waste of money, IMO. [Especially at the rates of a certain hosting provider]. Look around (not far) for alternative providers - some will even offer extensive assistance with migration/setup/maintenance etc.

The logging in Admin is not related and will actually slow down your system, if not needed/used. turn it off again.

You'll need to edit includes/configure.php and admin/includes/configure.php (take copies) to turn off SSL - a shared one is pretty pointless for ecommerce, again IMO.

[ridexbuilder]

An example includes/configure.php, so that you can compare:

// Define the webserver and path parameters
// * DIR_FS_* = Filesystem directories (local/physical)
// * DIR_WS_* = Webserver directories (virtual/URL)
  define('HTTP_SERVER', 'http://myservername.com');
  define('HTTPS_SERVER', 'http://myservername.com');
  define('ENABLE_SSL', false);
  define('HTTP_COOKIE_DOMAIN', 'myservername.com');
  define('HTTPS_COOKIE_DOMAIN', 'myservername.com');
  define('HTTP_COOKIE_PATH', '/catalog/');
  define('HTTPS_COOKIE_PATH', '/catalog/');
  define('DIR_WS_HTTP_CATALOG', '/catalog/');
  define('DIR_WS_HTTPS_CATALOG', '/catalog/');
  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');


  define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
  define('DIR_FS_CATALOG', '/home/myservername/public_html/catalog/');
  define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
  define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');


// define our database connection
  define('DB_SERVER', 'localhost');
  define('DB_SERVER_USERNAME', 'myservername_max');
  define('DB_SERVER_PASSWORD', 'xxxxx');
  define('DB_DATABASE', 'myservername_maxdatabase');
  define('USE_PCONNECT', 'false');
  define('STORE_SESSIONS', 'mysql');