blank page in catalog/admin/login.php?action=process

[renrom]

Dear all,

Unfrtunately I am getting a blank page after I insert my login details in catalog/admin/login.php?action=process but then if go back and click on admin I will be automatically logged. The same goes for actions in the administration, every action i try to perform I get a blank page afterwards. Can anyone help out please?

[michael_s]

check your error logs.

[renrom]

The following are the error logs that I'm getting:

2010-05-10 19:02:44.325 [INFO] [xx.xxx.xxx.xxxxxx-0#APVH_xxxxx.xxxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/404.shtml]
2010-05-10 19:02:44.325 [INFO] [xx.xxx.xxx.xxxxxx-0#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/robots.txt]
2010-05-10 19:00:32.539 [INFO] [xx.xxx.xxx.xxxxxx-1#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/404.shtml]
2010-05-10 19:00:32.539 [INFO] [xx.xxx.xxx.xxxxxx-1#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/catalog/images/images/images/baby-girl-front2.jpg]
2010-05-10 19:00:32.480 [INFO] [xx.xxx.xxx.xxxxxx-0#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/404.shtml]
2010-05-10 19:00:32.480 [INFO] [xx.xxx.xxx.xxxxxx-0#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/catalog/images/images/images/big-boy-front2.jpg]
2010-05-10 19:00:32.472 [INFO] [xx.xxx.xxx.xxxxxx-0#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/404.shtml]
2010-05-10 19:00:32.472 [INFO] [xx.xxx.xxx.xxxxxx-0#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/catalog/images/images/images/baby-boy-front2.jpg]
2010-05-10 19:00:32.463 [INFO] [xx.xxx.xxx.xxxxxx-0#APVH_xxxxxx.xxxxxx.net] File not found [/home/xxxxxx/public_html/xxxxxx/404.shtml]

[ridexbuilder]

catalog/images/images/images/

That's interesting.

[michael_s]

You misunderstand. Don't just look at the error log and post up every random error you see. Check the error logs for an error that is caused by an admin file. That is where you are getting the error, so look for something on the admin side.

Tail your error log. Then go to your admin panel and try to load the page that goes blank. Boom, the error should be recorded to the log while you watch. Then go to the file reported in the log and check it out for problems.

[renrom]

Many thanks Micheal for your reply. The problem seems to be laying with the new .htaccess configuration installed by the host company which are not able to resolve this problem.

[renrom]

Dear all I don't know how to resolve this issue... I beleive that the problem related to the blank page after the admin login is related to SSL in the .htaccess... The following is the code there is inside the file:

# $Id: .htaccess 14 2006-07-28 17:42:07Z user $
#
# This is used with Apache WebServers
#
# For this to work, you 
must include the parameter 'Options' to
# the AllowOverride configuration
#
# Example:
#
# <Directory 
"/usr/local/apache/catalog/htdocs">
#   AllowOverride Options
# </Directory>
#
# 'All' with also work. (This 
configuration is in the
# apache/conf/httpd.conf file)
# The following makes adjustments to the SSL protocol for 
Internet
# Explorer browsers
#<IfModule mod_setenvif.c>
#  <IfDefine SSL>
#    SetEnvIf User-Agent ".*MSIE.*" 
#    
         nokeepalive ssl-unclean-shutdown 
#             downgrade-1.0 force-response-1.0
#  </IfDefine>
#</IfModule>
# BOF: MS2 update 501112-Added
# If Search Engine Friendly URLs do not work, try enabling the
# 
following Apache configuration parameter
#
# AcceptPathInfo On
# EOF: MS2 update 501112-Added
# Fix certain PHP 
values
# (commented out by default to prevent errors occuring on certain
# servers)
#
<IfModule mod_php5.c>
#  
php_value session.use_trans_sid 0
  php_value register_globals 1
  php_value register_long_ar$Id: .htaccess,v 1.3 
2003/06/12 10:53:20 hpdl Exp $
#
# This is used with Apache WebServers
#
# For this to work, you must include the parameter 'Options' to
# the AllowOverride configuration
#
# Example:
#
# <Directory "/usr/local/apache/catalog/htdocs">
#   AllowOverride Options
# </Directory>
#
# 'All' with also work. (This configuration is in the
# apache/conf/httpd.conf file)
# The following makes adjustments to the SSL protocol for Internet
# Explorer browsers
<IfModule mod_setenvif.c>
  <IfDefine SSL>
    SetEnvIf User-Agent ".*MSIE.*" 
             nokeepalive ssl-unclean-shutdown 
             downgrade-1.0 force-response-1.0
  </IfDefine>
</IfModule>
# If Search Engine Friendly URLs do not work, try enabling the
# following Apache configuration parameter
#
# AcceptPathInfo On
# Fix certain PHP values
# (commented out by default to prevent errors occuring on certain
# servers)
#
<IfModule mod_php4.c>
  php_value session.use_trans_sid 0
  php_value register_globals 1
</IfModule>
<IfModule mod_php5.c>
  php_value session.use_trans_sid 0
  php_value register_globals 1
</IfModule>rays 1
</IfModule>

[ridexbuilder]

When you post something, there is little row of buttons along the top for formatting. When you scroll down, there is an Advanced option; this gives you more buttons.
Wrap your code around the php button.

 Like this 
  

That way it becomes readable

</IfModule>rays 1

This doesn't look right but then unable to tell due to the formatting, for example.

[michael_s]

This looks like the problem to me:

  php_value register_long_ar$Id: .htaccess,v 1.3 
2003/06/12 10:53:20 hpdl Exp $

[ridexbuilder]

Easier with the formatting, Boss.

Looks suspiciously like two files merged into one.
The bit I quoted being the tail of the other line.