Blank White Catalog Page After Installing

[blakefrance]

I can go to the admin panel and everything seems to be functioning great, but when trying to access the catalog, I get a white page, and the following error in my error log.

client denied by server configuration: /home/users/gologo/www/test.aosmithpromo.com/templates/fallback/index.php
[Wed Mar 10 19:59:49 2010]

I have done a bit of research on the web, and haven't found a way to solve this using a .htaccess file, as I am on a shared hosting environment. Any ideas please?

[blakefrance]

Now that error is gone, but still the blank white catalog page.

[michael_s]

What is the url for your site?

[blakefrance]

http://test.aosmithpromo.com

[michael_s]

Check your server error logs or turn on error output to the screen in php. A blank white screen almost always means a php error. Until you find what that error is, you will just be guessing.

The only important step is to find that error message. Then the fix is trivial.

[blakefrance]

I have display_errors on for all, and the error log isn't recording any other errors, like there isn't any. It was recording the one error I posted earlier that my host has already taken care of. That's why I'm confused lol I'm not getting any errors on the screen, but if I have a problem, like the database password is wrong, that error gets posted to the screen, so I know that error reporting is working correctly.

[michael_s]

There has to be an error recorded somewhere, and if not, the logging level is set too low on your server.

You could try changing the reporting level in includes/application_top.php to E_ALL. That may help. Check your includes/configure.php files too, and make sure the information is correctly populated.

As a last ditch effort, you could just upload all the files again. Sometimes when ftp partially uploads a file, it can cause this behavior.

You may also want to post some helpful info, like php version, apache version, etc.

[blakefrance]

I know there has to be an error somewhere, I've been looking. I will do as you suggested and post results. Thanks for the help! Much appreciated.

[pgmarshall]

Have you fiddled with the configure.php files?

I only ask as I can get to your admin panel ...

http://test.aosmithpromo.com/admin/

But when I try and click the Catalog link on the top right - which should link to the root folder ie. test.aosmithpromo.com - it is showing ...

http://test.aosmithpromo.com/admin/login.php

It may be nothing but I don't think that it normal.

Post the contents of your catalog/includes/configure.php file - remember to remove the database password etc. from the last few lines.

Regards,

[pgmarshall]

Unless you have just fixed it ... try

http://test.aosmithpromo.com/index.php

This works fine ...

check your .htaccess file ... I think you may have borked the Directory Index command.

eg.

DirectoryIndex index.php index.htm index.html

Regards,