New customer email - coupon code not showing

[chrismole]

When a new customer signs up for an account and they get the welcome email, they do not get the coupon code. I have set up the coupon code in the admin. Here's what the user sees in the email:

To use the coupon enter the following code during checkout.
Coupon Code:

Coupon code is blank. Any ideas on how to fix this?

I see there are two places to manage coupons, Admin > Vouchers/Coupons and Admin > Configiration. Do these two codes have to match? Are they related and work together somehow?

Thx,
C

[michael_s]

You have to actually create a coupon, then you need to enter that coupon code in the Admin >> configuration section.

You may need to use the coupon ID # instead of the actual code though. Try that.

[chrismole]

I've got the coupon created in the coupon admin. I've got the effective dates set. One thing I notice is when I leave the "Uses per Coupon" field blank for no limit, it defaults to "0" after I save the settings. Is the 0 somehow deactivting the coupon?

As far as using the coupon ID, where is that? I see a number in brackets in the coupon admin in the upper right, it reads like this:

[6] BMGNC10
Coupon Name :: New Customer Coupon
Coupon Amount :: 10.0000%
Start Date :: 01/14/2007
End Date :: 01/14/2010
Uses per Coupon :: 0
Uses per Customer :: 1
Valid Product List :: NONE
Valid Categories List :: NONE
Date Created :: 01/14/2007
Date Modified :: 01/14/2007

Is the [6] the coupon ID?

[michael_s]

I just ran a test, and the coupon code should be what you enter, not the coupon id.

When I did the test, I got a coupon code in the welcome email:

Dear test

We welcome you to Store Name.

You can now take part in the various services we have to offer you. Some of these services include:

Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.
Address Book - We can now deliver your products to another address other than yours! This is perfect to send birthday gifts direct to the birthday-person themselves.
Order History - View your history of purchases that you have made with us.
Products Reviews - Share your opinions on products with our other customers.

For help with any of our online services, please email the store-owner: your@email.com.

Note: This email address was given to us by one of our customers. If you did not signup to be a member, please send an email to your@email.com.
Thank you for shopping with us! We would like to welcome you with this special discount coupon.



To use the coupon enter the following code during checkout.
Coupon Code: tc11

The coupon code you should enter in your admin is BMGNC10

[chrismole]

Right, that worked, thanks. So the welcome coupon has to match one of the coupons made with the coupon admin. makes sense.

C