Help ! Order not working !

[shirster]

Hi all,

The ordering process worked the first 4 times then it stopped working. For the first 4 orders (those were actually test orders that I made), admin did receive email notifications, and I could see the status in the admin panel.

But a couple of days ago all of a sudden it stopped working, the notification email would still go to the customer but not to admin. Although I can see that there are 7 pending orders in the admin panel main page as well as the left sidebar, the orders themselves are not showing up in the control panel.

Could anyone advise me where I should look to fix this ?

Thanks in advance !

[michael_s]

Things don't just stop working on their own. Find out what changed, either in a file you edited, or on the server itself.

Look through your error logs, and make sure you did not make a simple configuration error in your admin panel (like a missing or mis formatted email address in the 'Send extra order emails' field). Most likely you changed a setting somewhere without testing... Run some test orders, doing different things to see if you can find a point of failure... Is it only with a certain payment type, certain shipping type, whatever.