Occasional Issues with SagePay Form

[deju]

Hi Guys,

I seem to be getting an intermittent issue with the SagePay Form payment processor.

The majority of the time, the payment processor works fine; orders are processed correctly, the payment is taken and the order is logged in the oscMAx system.

Occasionally however, I get an issue where the payment is taken by SagePay, but the customer sees an error page at the checkout and there is no order logged in the oscMax system.

This issue happens maybe about 1% of the time, but it is frequent enough to cause issues in my store.

Has anyone come across this problem before or have a solution?

[pgmarshall]

Hi Deju,

Have you got any more info?

Are they all using the same browser - or using macs?

Do you have the error message reported by SagePay?

Regards,

[deju]

Unfortunately, I don't have any more info. I haven't been able to replicate the issue and I usually only notice when a customer complains about a late shipment.

[pgmarshall]

deju,

I suspect that until you get an error message from one of your clients you will need to keep a close eye on your SagePay account for unexplained amounts of money! Otherwise we will be looking for a needle in a haystack ...

Have you checked your server error logs? Normally a good place to start - at least you could try and narrow it down to be a problem with osCMax or SagePay.

Regards,

[mat01]

Hi Deju

Did you ever get any answer to this? I'm having exactly the same problem - no one seems able to help..

I can't see any errors on the server logs, and there seems to be no reason why the correct OSC page isn't being hit with the URL passed to SagePay.

Mat