Understanding email process when an order is placed.

[ridexbuilder]

Hi,
Looking for some clarity.
With both osC and 'Max emails are sporadic/not coming through, when a sale is made.
(A mail sent manually from the admin. console to a customer works fine.)

Presumably the process is something like...

• Customer adds to basket.
• Goes to checkout and selects payment method.
• Payment is made/confirmed.
• Email is sent to shop owner and customer.

Customer emails are being sent (as are any defined in Extra Order emails) but the shop email fails. Is the shop email further in the process and possibly not being reached?

Thanks for any info/insight.

[michael_s]

The easiest way to debug is to tail the mail server logs and see what is happening.

If there is nothing in the logs, you know it is a code problem with osC and can continue accordingly.

If there is something in the logs, it will allow you to see exactly what is happening, either not being delivered, being bounced/rejected or whatever.