Problems with orders admin

[spasmos]

Good morning,

My problem is as follows.

He made a purchase correctly and sends me the mail order to post, but then, within the admin, in the section of customers / orders does not look like echo request, ie is empty.

He looked around the forum and can not find solution to my problem. Nor have I touched any of the files so that I make this judgement.

Someone I could help.

Thank you

[spasmos]

I think the problem is the checkout when I pay, because if I add an order from the administration everything works perfect. What does it show the orders of people who purchase via Web.

Thank you