Reset customer password

[jschafer52]

i have a customer tring to reset his password, and said he never received the email with the new password, so i tried to reset my password for my own email address and i never got the email ether,

is there any ideas of what is causing this not to send the email?

thanks,
Jim

fukkenwaxfinish.com

[michael_s]

Check the mail server logs for what was sent, and what the reply from the receiving server was. That is the only way to check what is going on.

[jschafer52]

Ok, but were do i go to check the mail server log?

sorry,
JIM

[c.h.u.d.]

ask your host. Each server is different. Could be /var/log/exim_mainlog if you are using exim as your MTA. If you don't have root access, again, contact your host.