Question on the templates...

[bluesin]

Do I get support on them here or at template-faq.com?

I bought the first "flower shop" template and am going to customize it for a candle shop for a friend of mine.

How does one go about getting the mainpage.php file included in it? Additionally the infobox system just does not work, I am certain that this is because the column_left.php file has this in it,

<?php
  if ( (USE_CACHE == 'true') && !defined('SID')) {
    echo tep_cache_categories_box();
  } else {
    include(DIR_WS_BOXES_AZ . 'categories_az01.php');
  }
?>

   	<?php require(DIR_WS_BOXES_AZ . 'shopping_cart.php'); ?>
   	<?php require(DIR_WS_BOXES_AZ . 'specials.php'); ?>
	
<?php
if (tep_session_is_registered('customer_id')) include(DIR_WS_BOXES_AZ . 'order_history.php');
?>

	
<?php 
	if (isset($HTTP_GET_VARS['products_id'])) include(DIR_WS_BOXES_AZ . 'manufacturer_info.php'); 
?>		
	<?php require(DIR_WS_BOXES_AZ . 'promotion_left.php'); ?>
    
 

 
<?php
$column_location = '';
?>

and is missing the code that pulls the data from the database for the column,

 $column_query = tep_db_query('select configuration_column as cfgcol, configuration_title as cfgtitle, configuration_value as cfgvalue, configuration_key as cfgkey, box_heading from ' . TABLE_THEME_CONFIGURATION . ' order by location');
  while ($column = tep_db_fetch_array($column_query)) {

    $column['cfgtitle'] = str_replace(' ', '_', $column['cfgtitle']);
    $column['cfgtitle'] = str_replace("'", '', $column['cfgtitle']);

    if ( ($column[cfgvalue] == 'yes') && ($column[cfgcol] == 'left')) {
      define($column['cfgkey'],$column['box_heading']);

      if ( file_exists(DIR_WS_BOXES . $column['cfgtitle'] . '.php') ) {
        require(DIR_WS_BOXES . $column['cfgtitle'] . '.php');
      } 
    }
  }

Same for the right_column.php file, which I don't plan on using so that's ok.

Also, does anyone know where the following code gets generated?

    <td width="100%" valign="top" class="maincont_mid_td">




	<table border="0" width="100%" cellspacing="0" cellpadding="0">
      </tr>
	  <tr>
        <td>
          <table border="0" width="100%" cellspacing="0" cellpadding="0">
          <tr>
            <td><br><!-- new_products //-->
<table border="0" width="100%" cellspacing="0" cellpadding="0">
  <tr>
    <td height="14" class="infoBoxHeadingLcorner"> </td>
    <td height="14" class="infoBoxHeading">New Products For April&nbsp;</td>
    <td height="14" class="infoBoxHeadingRcorner"> </td>
  </tr>
</table>

I know where this is generated,

<td width="100%" valign="top" class="maincont_mid_td">

and I know where the product code is generated in the new_products file, but the code in between I cannot seem to find it. I ask because as you can see in the above a stray </tr> is getting generated and appears to be causing an alignment problem, the stray </tr> is not on the source demo for this template.

I have opened up a problem ticket with template-faq and sent in an email but have not had a response...

Thanks,

Bluesin

[michael_s]

Your best bet is to wait for a reply from template-faq. They will get you fixed up quickly. They are excellent at supporting their templates.

[bluesin]

I'm waiting patiently:>)

Bluesin

[bluesin]

Still waiting, is it normal to have to wait this long for a response from them.

I'm getting concerned, I bought the template through this site as a way to give back on the fantastic product you put out, and really I was a bit suprised to find out that the support for the templates are provided outside of this domain.

I read through another post on this where the member got support quickly, however, his problem was the same and they had to send him some updated files. That leads me to wonder if the templates being sold are really completely up-to-date with this release of OSCMAX and it's template system, or if they are developing them somewhat on the fly as people buy them?

I have updated my ticket and sent in another email to them...

Bluesin

[michael_s]

I'm getting concerned, I bought the template through this site as a way to give back on the fantastic product you put out, and really I was a bit suprised to find out that the support for the templates are provided outside of this domain.

There is no need to be concerned, your issue will be resolved, as they are a top notch company or we would not recommend them or offer their products. They back their product 100%. It sometimes happens with all businesses that some issues take longer to resolve than others.

Although you may be frustrated at the moment, I am sure it will be resolved to your satisfaction shortly.

The templates are not developed on the fly. You probably purchased an RC2 template and they require a couple of changes to work 100% with RC3 depending on how the template was coded. They say right on the template page what version it was coded for.

I am not sure why it would be a surprise that the company that actually makes the templates supports them. We (oscmax.com and oscmax development team) do not make any of the templates or custom designs. We leave that to real graphic designers...

[bluesin]

It's just because the templates are all listed on this website, then you clock through to another site to purchase but there is nothing to indicate that it is an outside company on the transition so I really did not get the fact that I was working/purchasing from another company.

Again no prob on that, as far as the RC2/RC3 stuff, the infobox system has been around for a while methinks, and in comparing the implementation of it to the aabox template I just do not see where the support for it is delivered in the template that was sent me, but I could easily be missing something, or perhaps I was delivered an old version of the template.

There is no need to be concerned, your issue will be resolved, as they are a top notch company or we would not recommend them or offer their products. They back their product 100%. It sometimes happens with all businesses that some issues take longer to resolve than others.

Understand, but that's not the concern, the concern is that no one has even responded to me in either the ticket or via email saying that they have it and are looking into it or to ask a followup question...

Bluesin

[michael_s]

Let me know how it turns out. I am always concerned with the quality of our partners, and want to make sure everyone benefits from the relationships we build.