Another problem with customer accounts

[storyleader]

Hi, I so appreciate osCommerce, the MAX package, and the community of helpers. I'm brand new to osCommerce, but I recognize a place where people have clearly invested lots of work and care.

Here's my problem: I can enter a new (customer) account easily. But osCommerce fails to recognize me as the new customer. (No "Hi, Bob, what do you want to buy..." kind of message.) When I go to checkout and then try to login, I get this message:

"Error: No match for E-Mail Address and/or Password."

If I try to re-register with the same info, I get a message saying that the email name is already taken.

Using mysql monitor, I can see that this customer accounts info I've entered is, in fact, in the "customers" table.

I am able to create products and categories just fine.

Help! I've been careful about the permissions. I'm using Red Hat Linux, Apache, PHP 4.2.2, MySQL 3.23.56. I get the same results using 2 different browsers.

[peteyg]

Try clearing your customers table...Get rid of the test accounts and what not. See if it will add your new customers now. It seems you have contracted some sort of glitch! lol a weird one at that.

[storyleader]

Thanks for the idea. I deleted the rows from customers and customers_info. Same result. I'm bounced back to "Welcome, Guest..."

When I try to login with the info I just gave, I get the same "Welcome Guest..." screen again.

The info is going in to the customers and customers_info tables. If I try to enter the same info again, I get:

"Your E-Mail Address already exists in our records - please log in with the e-mail address or create an account with a different address."

I don't know what else to try.

[jpf]

COOKIE PROBLEM....? Post your configure.php (less the DB info).

[storyleader]

COOKIE PROBLEM....? Post your configure.php (less the DB info).

Here it is:

<?php
/*
osCommerce, Open Source E-Commerce Solutions
http://www.oscommerce.com

Copyright (c) 2003 osCommerce

Released under the GNU General Public License
*/

// Define the webserver and path parameters
// * DIR_FS_* = Filesystem directories (local/physical)
// * DIR_WS_* = Webserver directories (virtual/URL)
define('HTTP_SERVER', 'https://secure.storydynamics.com'); // eg, http://localhost - should not be empty for productive servers
define('HTTP_CATALOG_SERVER', 'https://secure.storydynamics.com');
define('HTTPS_CATALOG_SERVER', 'https://secure.storydynamics.com');
define('ENABLE_SSL_CATALOG', 'true'); // secure webserver for catalog module
define('DIR_FS_DOCUMENT_ROOT', '/home/storydynamicscom/catalog/'); // where the pages are located on the server
define('DIR_WS_ADMIN', '/catalog/admin/'); // absolute path required
define('DIR_FS_ADMIN', '/home/storydynamicscom/catalog/admin/'); // absolute pate required
define('DIR_WS_CATALOG', '/catalog/'); // absolute path required
define('DIR_FS_CATALOG', '/home/storydynamicscom/catalog/'); // absolute path required
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', DIR_WS_CATALOG . 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', DIR_WS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');

// define our database connection
define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty for productive servers
define('DB_SERVER_USERNAME', '[cloaked]');
define('DB_SERVER_PASSWORD', '[cloaked]');
define('DB_DATABASE', '[cloaked]');
define('USE_PCONNECT', 'false'); // use persisstent connections?
define('STORE_SESSIONS', 'mysql'); // leave empty '' for default handler or set to 'mysql'
?>

[storyleader]

Oh - one other thing I tried today that didn't seem to help is that I upgraded to PHP 4.3.4.

Doug

[storyleader]

One other thing I notice, in case it helps: I can put something in my shopping cart; it stays there while I visit other pages.

But as soon as I create a customer login, the cart goes to empty. (At that point, I'm bumped back to "Guest" and the opening screen.)

I tried changing some of the settings in the "sessions" pane of the admin program. They didn't make a difference.

[Anonymous]

Hello
I've just installed on a shared server ,so have choosen the session store as mysql also.
I am seeing exactly the same probs as storyleader.
Can anyone pls help?

Regards
Rob

[michael_s]

That is the admin configure.php file, we need to see the catalog configure.php file. That is the one causing the problems. It is most definitely a cookie path issue or a session issue. Your session is dropping when you change to SSL. Make sure Force Cookies is OFF in the admin.