Problem with Gift Voucher/Coupon Email Sent to Customer

[stewj1]

I am having a problem with the email link that is sent to a customer. When you click the link, it just hangs there and eventually times out. I see it is trying to goto gv_redeem.php

https://host246.ipowerweb.com/~xxxxx...p/gv_no,dd8818

Please let me know if anyone else is having the same problem.

[red_fraggle]

in your URL you have "/~xxxxxx" is this really your username at ipowerweb ? if not it should say /~yourusername where "yourusername" is your account name with ipowerweb.

[stewj1]

No, I x'd out the name, so the link couldn't be used, it had a $50 coupon attached. Here is an updated one:

The Gift Voucher is worth $0.00

To redeem this Gift Voucher, please click on the link below. Please
also write down the redemption code which is 26c434 in case you have any
problems.

https://host246.ipowerweb.com/~categ...p/gv_no,26c434

or visit https://host246.ipowerweb.com/~categ...ce/os/catalog/
and enter the code during the checkout process

Please let me know if you see anything wrong.

[red_fraggle]

Ok in your URL you have a "/" between "/gv_redeem.php" and "gv_no,26c434", you also have a "," and not a "=" between the "gv_no" and the actual voucher number.

This should actually look like this

http://max.hyperactivehosting.com/gv_redeem.php?gv_no=70e677

Notice mine has a question mark, not a "/". PHP uses the "?" to let the script know that data is coming in and needs to be parsed by the script. This is not happening on your site. Why it is doing this i am at a loss to say.

Did you start out with MAX or is this a 2.2 store that has had the module for gift vouchers added later?

[stewj1]

Thanks that did it! I found the problem in the admin/gv_mail.php file:

$message .= TEXT_WHICH_IS . $id1 . TEXT_IN_CASE . "\n\n";
if (SEARCH_ENGINE_FRIENDLY_URLS == 'true') {
$message .= HTTP_SERVER . DIR_WS_CATALOG . 'gv_redeem.php' . '/gv_no,'.$id1 . "\n\n";
} else {
$message .= HTTP_SERVER . DIR_WS_CATALOG . 'gv_redeem.php' . '?gv_no='.$id1 . "\n\n";
}
$message .= TEXT_OR_VISIT . HTTP_SERVER . DIR_WS_CATALOG . TEXT_ENTER_CODE;

It's a base install of Max, but looks like there might be a problem with the "Friendly URLS" part of the code. Thanks again...

[stewj1]

red_fraggle,

Thanks again for the help. But I'm having another problem. The Voucher Balance does not get deducted after using a coupon. I can checkout, but when looking at the voucher balance, it stays the same, so it can be used again. Have you seen this problem? Please let me know.

Thanks

[red_fraggle]

Actully I have made several installations of MAX 1.7 over the last week and sadly i can say that this is not an isolated incident. I have one client who when they purchase a 25 certificate, actualy gives them a $75 credit, others who are having same problem as you.

I am sure it's something to do with us being idiots and having to work with a newer version of the voucher mod. If i figure it out ill inform you, as it stands now, our clients are having us temporarily disable this module in MAX 1.7


Any ideas Michael ????

[michael_s]

I am taking a look now to see if I can reproduce it.

[stewj1]

I found a topic on the OSCommerce site:

http://forums.oscommerce.com/index.p...52161&st=0

that talks about a few of these problems, but I tried to update the OSCMax files with their recommendations, and it still does not work. I now have 2 problems.

1. Voucher Balance does not decrease when applying it to a purchase, so it can be used over again and again.

2. When making a purchase using a Gift Voucher greater than purchase (so purchase price is $0.00) and choosing Authorize.net as payment choice (forces you to use payment choice) It comes back with a credit card error, due to Authorize.net not being able to use the $0.00.

Problems similar to these are mentioned in the post, but I think what is needed is an update to the current release of the Coupon/Voucher Contribution.

http://www.oscommerce.com/community/.../search,coupon

I would try to add myself, but with the use of Templates, this gets a little hairy. Any help with these 2 problems would be greatly appreciated.

[michael_s]

Ok,

I have run a few tests on a demo shop (stock 1.7 install) and I cannot reproduce this.

Here is what I did:

• I manually created a gift voucher.
• Then purchased it through the shop.
• Then as an admin, I validated the voucher, which sends an email to the customer that the voucher is valid.
• Next, I returned to the catalog as the customer, and added a product to my cart. The shopping cart box shows the item, and my voucher balance.
• Next, I go through checkout, and choose payment method and click the 'Use Gift Voucher Balance' checkbox.
• On the next page, I see the order total, including the gift voucher balance subtracted from the order total.
• I complete the checkout. The order total is correct.
• I return to the catalog as a customer, and add a product to the cart. There is no Gift voucher balance so nothing shows up in the shopping cart.

This was tested on a stock osCMax 1.7 and it works correctly.

Remember, vouchers and coupons are 2 separate things. If someone uses a coupon code, it will not affect their gift voucher balance. Gift vouchers are totally separate from the coupon system when it comes to checking out.