Problem with Gift Voucher/Coupon Email Sent to Customer

[stewj1]

OK, this is what I've done. I created a product GIFT_25, and have also put GIFT_25 in the model number. I go back into the site, buy the Gift Voucher, checkout successfully, and go into my Admin and to Gift Voucher Queue. There is nothing in there to redeem, so it doesn't look like it has been created. The other thing that is not working is the Voucher Balance. I currently have $101.00 in my Voucher Balance. I go into the store and purchase something, tick the "Tick to Use Gift Voucher Account Balance" and checkout, I see an amout taken off my purchase and successfully checkout. But when I go back to the store it still says $101.00 in my Voucher Balance. The link to the store is http://store.category5prod.com It is still in test mode and not active yet, so if you can take a look that would be great. I haven't changed any of the code in the base install, so I don't know what could have changed.

Thanks

[stewj1]

I just created a "bogus" site with the raw install od OSCMax, and it looks like that is working correctly. Is there anywhere I should look for differences in the code? I haven't changed anything relating to Coupons or Vouchers. Thanks for all the help.

[michael_s]

The GV code is pervasive through the entire codebase. If you have not been tracking your changes, it will be next to impossible to find where the problem is. (read, not worth the effort).

Since your 'bogus' site is working, copy your template files to a new template directory like test-template, and using the template switching, turn your test template on and see if the vouchers are working. If they are, just use the new site. If not, something in your template edits is killing it.

[michael_s]

Actully I have made several installations of MAX 1.7 over the last week and sadly i can say that this is not an isolated incident. I have one client who when they purchase a 25 certificate, actualy gives them a $75 credit, others who are having same problem as you.

I am sure it's something to do with us being idiots and having to work with a newer version of the voucher mod. If i figure it out ill inform you, as it stands now, our clients are having us temporarily disable this module in MAX 1.7


Any ideas Michael ????

Cliff, based on my tests, the problem is with your install or configuration somewhere. I cannot find any problems with the GV system when I run tests.

[red_fraggle]

the installation is fine, the problem has something to do with the session variables, as if they click "refresh" in IE it adds an amount equal to the voucher amount to the "voucher total" displayed on screen. It seems wierd i know but you and i both know ive installed this software about 40000 times.

I am going to go through this clients site and see if i can reproduce the "ghost amount multiply" bug for lack of a better term.

Ill respond here should i re-create it.

[michael_s]

Cliff,

Please document and post the exact conditions when this occurs. Start with a fresh installation. Post step by step how you make it occur. Also post what versions of Apache, PHP, MySQL, and anything else you think will help.

I want to reproduce this on the test shop. If I can make it happen, then I can fix it.

[stewj1]

Michael,

Thanks for the reply. I took a fresh install and added the additions for authorize.net to work correctly, and now the Gift Vouchers/Coupons are working almost 100% The only problem I am now having is when purchasing a Gift Voucher and redeeming it in the admin, it shows up in the customer Voucher Balance just fine, BUT when using the "Send Gift Voucher" (the link located in the upper right hand corner in the store under Voucher Balance) to someone, the email gets to the user, but when they click on the link sent, it brings them back to the store, and the user is logged in as the person who sent them the Gift Voucher.... I have setup a site on my server with a completely untouched version of OSCMax, and I am reproducing the problem (just to prove it's not me I have setup a test account on this site with a Voucher Balance of $150.00, so if you want to try it out yourself go ahead.

https://host246.ipowerweb.com/~categ...alog/index.php

Username: test@test.com
Password: password

This site is not live, so go ahead and test. Please let me know what you find out.

Thanks

[stewj1]

red_fraggle,

Do you also see a similar problem in your stores?

Thanks

[michael_s]

the email gets to the user, but when they click on the link sent, it brings them back to the store, and the user is logged in as the person who sent them the Gift Voucher

I just went to your site, sent the voucher to my email address. Then when I received the email, I clicked the link, and it opened a browser on your site. I was not logged in as a user at that point. I created a new account and the voucher balance was correctly added.

I cannot reproduce you issue using your own shop. The GV system is working fine on your store. You will see that the gv balance has been moved from your test account to the new one that I created. I am not sure what your issue is, but osCommerce isnt it. The app is working fine.

[stewj1]

It looks like I figured out the problem. The link that I was getting in e-mail was this:

https://host246.ipowerweb.com/~categ...18e5a8fe229fxf (looks like it was sending a session ID with the email)

and after fixing it, it is now this and works:

https://host246.ipowerweb.com/~categ..._no=cd3019b418

Could you post the link that was sent to you?

I was also having the problem with the Gift Vouchers being sent from my Admin Module, that red_fraggle helped me out with. The file in the Admin I needed to change was admin/gv_mail.php It looked like the "Friendly URLS" portion was not working correctly. And in the catalog directory I had to change the gv_send.php file to get it to send the correct link in the email. I can now get it to send it correctly. Maybe it is a browser thing, I don't know, but thanks for looking into it.