New Text Attribute Problem. Please Help

[prosam]

The site went live today but there is a bug and I can't figure out why. And it's a biggie.

After much tweaking I was able to get the text attribute to look like this:
http://www.newenglandcountrygifts.co...products_id=37

I was having trouble setting the character limit and then resizing the field itself. So now that's working but the text being imputed into the fields is not being carried over into the order. You can see it all the way up until the confirmation page but its missing from the confirmation email and admin section so we are not able to see what the customer want written on the card that will acompany the basket.

Does anyone else use the text attribute? Is this is a known problem? Did I screw something up?

[bdneuman]

Originally Posted by prosam

The site went live today but there is a bug and I can't figure out why. And it's a biggie.

After much tweaking I was able to get the text attribute to look like this:
http://www.newenglandcountrygifts.co...products_id=37

I was having trouble setting the character limit and then resizing the field itself. So now that's working but the text being imputed into the fields is not being carried over into the order. You can see it all the way up until the confirmation page but its missing from the confirmation email and admin section so we are not able to see what the customer want written on the card that will acompany the basket.

Does anyone else use the text attribute? Is this is a known problem? Did I screw something up?

Two possiblities: 1. You don't have your product options' values as "TEXT", ID=0 or 2. Your Paypal order process needs a fixin'.

I had this same problem at first because I set up a text option for a product and assigned a dummy text to it so it would show up in the attribute manager screen - this turned out to be wrong. You MUST have all of your text options point to the TEXT value with product_options_values_id = 0. Look in your phpMyAdmin under the product_options_values and product_attributes tables. It took me awhile to figure out what was going on here. It will work okay if you assign the text option to the product the "stock osc" way - at the bottom of the product page in admin. Here you can select "TEXT" from the drop down, but this will not show up in attribute manager. For this, you must manually edit the products_options_values_to_products_options table in myPhpAdmin.

After I fixed this, I realized that all orders going through Paypal were having the options stripped again. Here's a thread where I previously posted the solution to this problem. BTW, if you are using Paypal, make sure you upgrade your Paypal IPN contrib first...

http://www.oscdox.com/index.php?name...amp;highlight=

Hope this helps...

[prosam]

I'm not using PayPal so that won't be a problem right now. If we do decide to accept PayPal I will fix it.

Right now I'm more interested in the text field fix.

I'm a little confused as to how to fix it.
If it's not too much trouble could you explain it a little more or put into steps?

Thanks for the reply Bro.

[michael_s]

See this:

http://oscdox.com/index.php?name=PNp...amp;highlight=

You just have your text attribute incorrectly set up...

[prosam]

I'm sorry mike but I've looked at every link you sent and read the documents for product options and I still can't get it to work.

[prosam]

I've read and re-read every single post and I am at wits end here. I'm about to abandon this thing all otgether. Somebody please outline this process for me. PLEASE!!!

[michael_s]

First, do you have the latest version of osCMax (v1.7 - if you downloaded the file in the last few weeks, you are good.)

Now I will go step by step:

1. Create a new product in the admin.
2. Go to the Product/Attributes section of the admin. Make sure your TEXT option type is set up correctly. It should be the very first entry in your list. Then confirm in the database that the actual ID of the TEXT record is 0. See Screenshot:
   
   
   
3. Next, name your Text option field in the Product Options section of the Attributes page and select Text as the Option Type:
   
   
   
4. Finally, assign the option type to your product in the Product Attributes section, by selecting your product, Option name that you created in step 3, and selecting the option value of TEXT. Insert it:
   
   
   

Doing the above, I created a product called Kiss T-Shirt. When I view that product in the catalog, I see:



And the following images illustrate the text being carried through the entire order process, admin section and email messages:










If you do not get the same results, you have broken your installation somehow, and you will need to restore it by either backtracking your changes and finding the problem, or reinstalling from scratch.

[bdneuman]

[*]Finally, assign the option type to your product in the Product Attributes section, by selecting your product, Option name that you created in step 3, and selecting the option value of TEXT.

This is the key - the problem is with the Attribute Manager. It was confusing me at first because in order to get a text field to show up with a check box in the attribute manager screen for a product, I had to assign some text to the option - this is where the problem lay for me because you must use "TEXT", ID=0 (or whatever you have defined in config.php) for all text option fields...

[prosam]

First of all. Thank you sooo very much for taking your time to help me out. Awesome!

Ok, I followed your instructions to the best of my abilities. And it did not work for me. I am going to post my screenies to see if you guys can see what I'm doing wrong.

[michael_s]

It could be the period that you are using. That may need to be escaped with a backslash.

It could also be that you are using an old version of osCMax that does not have this bug fixed. You will need to patch checkout_process.php. See this thread:

http://oscdox.com/index.php?name=PNp...on+type+paypal