Email stopped working

[shirley]

All my email quit being sent, apparently after I changed the store email address.
I have tried all combinations but contactus and orders do not get sent although the orders are in the database with no problems. Is there a change log on the site?
I'm on ver 1.7 I think (last fall's release).
I use Sendmail since I am on Apache.
Can someone give me some places to look?
I've looked at your site and searched til I'm worn out.
Maybe someone wants to make a few bucks if they think they can nail in down fairly quickly.
It worked from oct thru dec and then went bad.
I have made no code changes, only config setting.
Thanks,
Glenda Cason Gallery :

[michael_s]

Probably just a bad email format.

Delete whatever you have in there save it as blank. Then re-enter it and save it with your address.

If you have it formatted like

My Name <email@address.com>

Try it just as
email@address.com

Also, make sure you have your email address in the "Send Extra Order Emails" field in admin >> Configuration >> My Store

[shirley]

I did as you suggested and reentered my email addresses.
I saved the blanks and then reentered the addresses.
I made sure my email options were correct.
Still no joy.
The contact us page and orders email do not run.
This ran fine til recently.
The program adds new orders fine.
However, the program never executed the mail.php file.
My program changes were only minor email changes and one addition to how we accept orders.
check/money order/paypal (added the last word).
What else can I try? I feel sure it in the setup area.
Is it possible to "force" hard code thru the mail.php file?
Seems this could be a netfirms.com problem but I doubt it.
My email accounts work fine when I stay outside the oscmax area.
This is slowly driving me ^*&%$. Here's my code:

Title Value Action Store Name Glenda Cason Gallery
Store Owner Glenda Cason
E-Mail Address glenda.cason11@comcast.net
E-Mail From glenda@cason.com
Country United States
Zone Georgia
Expected Sort Order desc
Expected Sort Field products_name
Switch To Default Language Currency false
Send Extra Order Emails To shirleymixon@comcast.net

Title Value Action E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true Verify E-Mail Addresses Through DNS false
Send E-Mails true

[michael_s]

All I can suggest is to check your mail server logs first. See if anything is even being sent to the server. Also check php logs for any errors.

You may also want to ask your host if they have changed the way script generated email is handled.

[shirley]

All I can suggest is to check your mail server logs first. See if anything is even being sent to the server. Also check php logs for any errors.

You may also want to ask your host if they have changed the way script generated email is handled.

REPLY:
Sorry I am such a dunce but I can't find the php log (what folder?) and don't know how to check the mail server log. Is the latter inside oscmax?
Can you give me a hint or two here? I'm not a programmer but I follow directions.
Even better, are there some consultants around that I can use?
I turned of mail.php and the order still processed and said all was well.
What are the files that send the emails so I can probe them?
I use netfirms.com so they may not support the above but then again I've never needed this before now.

[shirley]

All I can suggest is to check your mail server logs first. See if anything is even being sent to the server. Also check php logs for any errors.

You may also want to ask your host if they have changed the way script generated email is handled.

"I sent this message to my netfirms support. Hope they can help:
I am the support guy for this domain.
Several weeks ago the e-mail function within oscmax stopped working, not contactus or sendmail (orders).
The program still processes the orders but no emails.
I have studied all the email configs and tried them but no luck.
Have we been hit with a spam and never told about it?
Otherwise, can you give us some direction?
We have posted on the oscmax forums but they suggested contacting you as well as looking at server logs, etc.
The program has worked fine since installation last fall. Please advise but don't ask me to look at your oscmax documentation (I have).
Btw, the email program works fine outside oscmax. No change other than email addresses have been made. If you need logins to oscmax let me know.
Thanks,

[shirley]

One more question,
what sendmail command can I place inside one of my php files and see if I can use oscmax to send an email?

That way maybe I'll know if it's an email setting and not a general problem wit hmy host. thxs

[ridexbuilder]

http://email.about.com/od/emailprogr...PHP_Script.htm

I'd be willing to look at this, with one proviso - as part of an upgrade to osCMax 2.0.15.
Version 1.7 is just so obsolete, it would be a better long-term solution.

[PM me if you wish take this route. See my sig. links for details]

EJ

[shirley]

Actually, I am using osCMax_v2.0.3
It looks more and more like my host netfirms.com has turned off my email but I have seen no emails saying I was hacked and therefore turned off. I cannot use any emails inside my site. I contacted netfirms support without logging in and hopefully they will provide an answer.
Thanks,
------------
Just got in touch with netfirms.com - it was a hack and they are fixing the problem.
Sorry for all the confusion, folks. Maybe this post will help some with a similar problem.

[ridexbuilder]

Glad you're fixed...
http://wiki.oscdox.com/setting_up_security


Netfirms? ==>