Strange Order Problem - Random Orders Not Being Stored On System

[jmdesign]

Hi All,

I have a strange problem with an Oscmax powered site (I'm not sure on the exact version but it's a couple of years old) that I've not experienced with any other shops I've built with the software and the only difference with this shop to my others is that it uses PayPoint/SecPay as the payment module so I'm leaning towards the problem being here but this is just a hunch.

The shop functions fine 99% of the time but every so often (usually once every couple of months) the client will receive a payment email notification from Secpay/PayPoint for a new order but no order information will be recorded in the shop admin, there's no record of the customer's account or the order information. The strange thing is the rest of the time the shop functions fine, they've had several hundred orders placed by customers all paying through Secpay/PayPoint without any problems then every so often they got one of these phantom orders with nothing being logged.

The shop is pretty standard setup with only a miner modification which is the customer comments box being placed on the product info page to capture information from the customer but I can't see this being the cause of the problem.

Has anybody else experienced anything like this before?

Thanks in Advance,

James

[pgmarshall]

Common issue - Shopper is not clicking the return to store link in PayPal so the sale does not get stored. You can try and find it in Recover Cart Sales - look for an identical amount ... Solution: Use PayPal IPN. Regards.

[jmdesign]

Hi,

Thanks for the reply but the shop isn't setup for PayPal, the only payment module enabled is Secpay/Paypoint?

James

[pgmarshall]

It sounds like the same issue - but since I have not used this payment process can you confirm that there is a link back from their site to your site when the customer has finished paying? Regards.

[jmdesign]

Okay thanks, I'll take a look and get back to you.

James

[pgmarshall]

This also might be worth a look: Secpay Help! - osCommerce Support Forum

[jmdesign]

Thanks for that link, the problems the other users are describing sound very similar to what's happening on my site. I'll give their fix a whirl and keep my fingers crossed.

Thanks again for the help.

James