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cutter1
02-26-2009, 01:38 PM
Hey need help, on the order process when someone is checking out (this has been a few orders) it is not inputting the shipping address and leaving it blank. When this happens the customer is making it through to checkout without a shippnig address and the system is not charging them shipping and handling fee's, so the subtotal price is ending as the final price and no shipping fees are being charged. Using the "Table Rate Method".

Thanks

jpf
02-27-2009, 08:29 AM
Are they using Purchase Without account - if so change "Purchase without account shippingaddress" this allow customers without account to create separately shipping address - change to NO....

cutter1
02-27-2009, 06:25 PM
No they are login with an account already setup most are return customers.

basnyd
07-13-2009, 07:29 AM
JPF -

Where do I make this modification you refer to with regards to the "Purchase without account shipping address"? I think this would solve my issue.

Thanks,
Barb

pgmarshall
07-13-2009, 07:44 AM
Admin --> Configuration --> Customers Details --> Purchase without account shipping address.

Regards,

basnyd
07-13-2009, 09:48 AM
I have oscmax 2 and I see:

Admin - Configuration - Customer details - Gender, Date of Birth, Company, Suburb, State.

Am I missing something? Thanks for the help.
Barb

pgmarshall
07-13-2009, 10:00 AM
Not sure when Purchase Without Account was installed but I am 99% sure it was in RC2.

You should have the following:

http://www.oscmax.com/forums/members/pgmarshall-albums-images-picture24-pwa.jpg

Are you the administrator of the account?

Regards,

basnyd
07-13-2009, 12:07 PM
Yes, I am the admin. The PWA module is installed because clients have the choice when they place an order. So, I'm not sure why I'm not seeing what you are describing.

michael_s
07-13-2009, 12:10 PM
What version of osCMax? That could be the issue. Also, was it a new install or did you upgrade your existing site from an older version?

basnyd
08-28-2009, 06:19 AM
The footer says oscmax 2.0.